Manager - Ict Operations (Multiple Vacancies)

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.
Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.
We do this by:
Growing innovative & competitive businesses, industries and regionsInvesting in science and technologyStrengthening the resources sector.The APS and the department offer a clear direction and meaningful work.
You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.
About the team The Chief Information Officer Division is an exciting, diverse, and dynamic division that drives the digital agenda for the department.
Leading the delivery of the department's digital offerings and transformation, the CIO Division partners with business areas and stakeholders to:
Realise the digital policy objectives of the department,Define the department's digital landscape,Co-design digital experiences making it simpler to innovate, collaborate and communicate, andDrive the innovation and transformation of IT services.The ICT Operations Branch is one of three branches sitting within the Chief Information Officer Division (CIOD) and is instrumental in the delivery of infrastructure and support to the department, running ICT for the enterprise.
The branch is a collaborative, dynamic and exciting part of the CIO portfolio, and the successful applicant will join a team providing key critical services to departmental staff and guiding their digital experience in the workplace.
The branch provides underpinning infrastructure and high-quality ICT support ensuring modern, stable and secure technologies.
The branch is made up of 8 sections, including:
Corporate and Digital SupportDesktop and Executive SupportInfrastructure ServicesCloud ServicesNetworks & Infrastructure PlatformsIT Service Management & NMI ICT OperationsDigital Delivery & GovernanceICT Operations Strategy.The department's Executive are strong advocates for diversity, inclusivity, and accessibility.
We provide a flexible working environment which includes remote working options.
The opportunity The Chief Information Officer Division is looking to fill a number of ongoing Executive Level 2 vacancies.
An order of merit will be established to fill upcoming and future vacancies.
Candidates who demonstrate the following generalist capabilities are encouraged to apply:
Outstanding judgement and a demonstrated ability to think strategically, be risk-focused, and identify opportunities for improvement.Experience in effectively managing and leading teams to deliver positive business outcomes, and inspiring staff to bring their best selves to work.Exceptional stakeholder management skills, including the ability to influence and work with a broad range of people from a variety of backgrounds and skill levels.Effective communication and collaboration skills, the ability to use these to deliver shared outcomes, and contribute to a positive workplace culture.Thrive in a fast-paced and dynamic environment, often under tight timeframes.Demonstrate exceptional organisational skills, with an attention to detail.Immediate vacancies to fill include:
Manager of Infrastructure ServicesManager of Corporate and Digital Support, andManager of Desktop and Executive Support.Our ideal candidate We are looking for enthusiastic and strategic candidates who have a passion for and experience in delivering high quality digital services.
Our ideal candidates will have:
A demonstrated ability to think strategically and apply a strategic approach to team management and delivery.The ability to collaborate and communicate effectively with the leadership group and peers to deliver shared outcomes.Exceptional stakeholder management skills, including the ability to influence and work with a broad range of people from a variety of backgrounds and skill levels.Experience in leading and managing teams, creating a positive and rewarding work environment in which different perspectives are encouraged and diversity is embraced.A demonstrated ability to balance competing priorities and respond flexibly to changing demands.Experience in leading change and building organisational capability, focusing on continuous improvement and innovation.Experience in producing high quality documentation, reporting and finance management.Specific skills and experience in one or more of the following ICT areas is highly desirable:
Operations, including across infrastructure, standard operating environment technologies and cloud.Program, project and/or service delivery.Modernisation or transformation.Frameworks, process and practice.The key duties of the position include: Across all roles Managers will:
Lead and manage a multi-disciplinary team to deliver high business value in a fast-paced environment.Define key digital business challenges and needs and provide solutions to meet them, taking ownership of key issues and risks.Provide strategic direction to the team in line with shared divisional priorities.Apply appropriate contemporary ICT delivery approaches and technologies - such as agile, DevOps, human-centred design, cloud and use of artificial intelligence.Champion staff and your own personal career development and wellbeing.Foster and promote a positive and high performing culture with a shared sense of purpose.Work collaboratively with other areas within the department and across government to deliver outcomes and share knowledge.Ensure digital services and service delivery are continuously improved and innovated.Ensure quality and timely delivery of projects and outcomes.Produce and contribute to various high-quality reporting, briefs, papers and advice.Manage and track budgets and contribute to accurate forecasting.As the Manager for Corporate and Digital Support or Manager for Desktop and Executive Support you will:
Ensure consistent high quality support services for the department, including: First level support for ICT and corporate matters,Corporate includes initial triage for property, recruitment, payroll and the switchboard.In person first level ICT support in the Canberra Service Hub,On site desktop support in the Canberra office, andDedicated executive ICT support.Ensure high standards of customer service for executive support, including maintaining productive relationships across the executive team and minister office/s and ensuring rapid responses to requests.Drive continuous improvements to the delivery of support services, including knowledge articles for the team, division and users.Lead and manage personally issued ICT assets and desktop software.Support projects across the country including for video conferencing and office fit outs.Proactively contribute to the identification of ICT incidents, support themes and information to support problem resolutions.Provide regular reporting on support insights to track performance and inform improvements.As the Manager for Infrastructure Services, you will:
Oversee the management and support of a range of technologies, including End User Compute, desktop and server operating systems, remote access, and identity and access management in a hybrid environment, ensuring user experience is central.Work collaboratively with a wide range of internal and external stakeholders for the delivery of projects, operational outcomes and complex issue resolution.Effectively organise and manage a complex team to ensure delivery on project requirements and operational objectives.Ensure continuity of subject matter expert skills and knowledge management across relevant technologies.Drive efficient remediation of relevant incidents and problems in collaboration with the Incident Management team.Proactively manage relevant technology lifecycles, drive future modernisation and improvement discussions. #J-18808-Ljbffr