Customer Care Coordinator, Australia
vor 1 Monat
Customer Care Coordinator, Australia & New Zealand The customer care coordinator is responsible for delivering an exceptional customer experience, focusing on Premier accounts.
They ensure customer requirements are met through proactive communication, high-quality service, and a customer-centric approach.
The coordinator maintains business levels for Premier accounts through regular contact and selling products and value-added services.
They identify growth opportunities and develop customers to drive sales growth, working with the Sales team and using negotiation and influencing techniques.
They assist customers in understanding the company's products, identify solutions, generate sales and renewals, and provide high-value customer service to achieve customer satisfaction levels.
Here Is More About What You Will Be Doing...
Management of the sales targets and KPI's with emphasis on the Premier accounts to ensure monthly/quarterly targets are met.
Resolve all customer enquiries within the required SLA.
Work closely with other team members and provide cover when requested to ensure continuity of service to our customers to maximise sales.
Proactive engagement with customers and prospects to co-create unique value proposition.
Generate quotations and follow up to convert to sales within the agreed SLA.
Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
To contribute to the sales targets by working closely with sales and performing high level of value-added activities set out by the business.
Comply with all company procedures and policies including H&S.
Identify potential customer needs / opportunities to grow business by providing high human touch.
To minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.
What existing skills and experience will you need to be successful in this opportunity?
2 years of customer service experience Proven ability to deliver excellent customer experience and appreciation for providing exceptional customer service Proven ability to sell and cross-sell.
Proactive and driven in all aspects of work and be able to operate without daily supervision.
Excellent communication skills both verbal and written Ability to communicate complex solutions simply and concisely.
Disciplined analytical approach to problem solving.
Takes ownership and is confident to take risks and learn from them.
Intermediate Microsoft skills in Microsoft Office Naturally strong interpersonal skills forming and maintaining positive relationship at all levels.
Highly motivated, has strong planning, prioritization, and time management skills, and actively seeks to create a high-performing culture.
Shows respects to others and values differing opinions and perspectives, can work will all levels Shows a desire to continuously learn and develop.
Desirable: Proven experience of working in an Inbound/ outbound call centre environment Knowledge of SAP and Microsoft packages Proven knowledge of using CRM and QM2 functionality (Customer data base management & Quotation system) About us: RS is a trading brand of RS Group plc, providing product and service solutions that help our customers design, build, maintain, repair and operate industrial equipment and operations, safely and sustainably.
We stock more than 750,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to 1.1 million customers.
We support customers across the product lifecycle, whether via innovation and technical support at the design phase, improving time to market and productivity at the build phase, or reducing purchasing costs and optimising inventory in the maintenance, repair and operation phase.
We offer our customers tailored product and service propositions that are essential for the successful operation of their businesses and help them save time and money.
RS Australia and New Zealand business reports into Asia Pacific as a region with a distribution centre in Sydney stocking 55,000 products.
We have sales teams in the capital cities of ANZ and we continue to expand warehousing in Auckland and Western Australia to support our growing customer base.
#J-18808-Ljbffr
-
Customer Care Coordinator
Vor 3 Tagen
Sydney, Österreich Manpower Australia VollzeitCustomer Care Coordinator - Sydney, NSW Work Arrangement: Office-Based | Contract Type: PermanentAre you passionate about delivering exceptional customer service and building lasting client relationships?Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.About the RoleAs a...
-
Customer Care Coordinator
Vor 3 Tagen
Sydney, Österreich Manpower Australia VollzeitCustomer Care Coordinator - Sydney, NSWWork Arrangement: Office-Based | Contract Type: PermanentAre you passionate about delivering exceptional customer service and building lasting client relationships?Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.About the RoleAs a...
-
Customer Care Coordinator, Australia
vor 1 Monat
Sydney, Österreich Rsgroup VollzeitCustomer Care Coordinator, Australia & New ZealandLocation: Sydney, NSW, AU, NSW 2164Brand: RSFunction: Customer ServicesThe customer care coordinator is responsible for delivering an exceptional customer experience, focusing on Premier accounts.They ensure customer requirements are met through proactive communication, high-quality service, and a...
-
Customer Care Coordinator, Australia
vor 1 Monat
Sydney, Österreich Engineeringuk VollzeitCustomer Care Coordinator, Australia & New ZealandThe customer care coordinator is responsible for delivering an exceptional customer experience, focusing on Premier accounts. They ensure customer requirements are met through proactive communication, high-quality service, and a customer-centric approach. The coordinator maintains business levels for Premier...
-
Customer Care Coordinator, Australia
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Care Coordinator, Australia & New Zealand Location: Sydney, NSW, AU, NSW 2164 Brand: RS Function: Customer Services The customer care coordinator is responsible for delivering an exceptional customer experience, focusing on Premier accounts.They ensure customer requirements are met through proactive communication, high-quality service, and a...
-
Customer Service Coordinator
Vor 3 Tagen
Sydney, Österreich Unilodge Australia Pty VollzeitDeliver excellent customer service and play a key role in crafting memorable experiences for our student residents.Job DetailsLocation: UniLodge @ Western Sydney University - Campbelltown, NSWPosition: Fixed Term Full Time (Maternity Leave Coverage)End Date: September 2025UniLodge specialise in student accommodation and have been an industry market leader...
-
Customer Support Coordinator
vor 1 Monat
Sydney, Österreich Opal Healthcare VollzeitCustomer Support Coordinator - Canterbury Place Care CommunityCanterbury Place Care Community, 20 Albert Street, Campsie, New South Wales, Australia Req #986Monday, 30 September 2024Support the sales and administration function in the Care Community. Full Time opportunity based in Canterbury.At Opal HealthCare, we know that companies don't succeed, people...
-
Pastoral Care Coordinator
vor 2 Wochen
Sydney, Österreich Aged Care Resumes VollzeitPastoral Care Coordinator - Holy Spirit CasulaPsychology, Counselling & Social Work (Healthcare & Medical)Full timeExciting things are happening at Catholic Healthcare!We are celebrating 30 years of providing care and we now have 5000+ employees working with us.Our Mission is to promote the dignity, life and spirituality of older people through connected and...
-
Aboriginal Care Services Coordinator
vor 2 Wochen
Sydney, Österreich Aged Care Resumes VollzeitAboriginal Care Services Coordinator - Full TimeAged & Disability Support (Community Services & Development)Full timeCARE SERVICES COORDINATOR - ABORIGINAL SCHADS Award Level 5 - FULL TIME POSITIONSydney Region Aboriginal Corporation is seeking a committed, experienced NDIS specialist to join our team as Care Services Coordinator in a full-time contract...
-
Aboriginal Care Services Coordinator
vor 2 Wochen
Sydney, Österreich Aged Care Resumes VollzeitAboriginal Care Services Coordinator - Full TimeAged & Disability Support (Community Services & Development)Full timeCARE SERVICES COORDINATOR - ABORIGINALSCHADS Award Level 5 - FULL TIME POSITIONSydney Region Aboriginal Corporation is seeking a committed, experienced NDIS specialist to join our team as Care Services Coordinator in a full-time contract...
-
Customer Support Coordinator
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Support Coordinator - Canterbury Place Care Community Canterbury Place Care Community, 20 Albert Street, Campsie, New South Wales, Australia Req #986 Monday, 30 September 2024 Support the sales and administration function in the Care Community.Full Time opportunity based in Canterbury.At Opal HealthCare, we know that companies don't succeed, people...
-
Aged Care Services Coordinator
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCOORDINATING ITALIAN COMMITTEE INC. POSITION DESCRIPTION Position Title: Community Aged Care CoordinatorAward: Social and Community Services Award 2010Level: Level 4Employment Type: Full timeResponsible to: Welfare Manager Position Purpose: The position will assist elderly people of Italian background to access services, schemes and resources to: Remain...
-
Customer Care Representative
vor 1 Woche
Sydney, Österreich S&you Australia VollzeitCustomer Care Representative Sydney - Western Sydney, New South Wales, Australia Casual / Temporary / Contract Customer Service & Call Centre Call Centre - Inbound Do you want to keep yourself busy over the holiday period?We've got a little present for you!Position: Customer Care Representative Location: Marsden Park, NSW – Parking Onsite.Casual Hourly...
-
Customer Care Coordinator | Manly
vor 2 Monaten
Sydney, Österreich Wsaudiology VollzeitWSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.Part of WSAudiology group, Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology...
-
Customer Support Coordinator
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Support Coordinator - Canterbury Place Care Community Canterbury Place Care Community, 20 Albert Street, Campsie, New South Wales, Australia Req #986 Monday, 30 September 2024 Support the sales and administration function in the Care Community.Full Time opportunity based in Canterbury.At Opal HealthCare, we know that companies don't succeed, people...
-
Rostering Coordinator | Afternoon Shift
vor 4 Wochen
Sydney, Österreich Hammond Care VollzeitProvide, maintain and create the rostering/schedule for our Home Care Workers in the South East Sydney and Western Sydney region, to ensure our clients are properly cared for. Permanent position with guaranteed hours and stability in our Home Care teamMaximise your take-home pay with NFP salary packagingEnjoy a work-life balance with set shifts and...
-
Care Planning Coordinator | Kellyville
vor 2 Wochen
Sydney, Österreich Moran Health Care Group VollzeitAbout us For over 65 years, we've learned how to successfully attract, further educate, promote and retain Australia's best health care professionals; through an unwavering commitment to quality employment conditions and further career opportunities.Opportunity.Consistency.Support.Appreciation .These four pillars sit at the heart of our employment ethos.We...
-
Rostering Coordinator | Afternoon Shift
vor 4 Wochen
Sydney, Österreich Hammond Care VollzeitProvide, maintain and create the rostering/schedule for our Home Care Workers in the South East Sydney and Western Sydney region, to ensure our clients are properly cared for. Permanent position with guaranteed hours and stability in our Home Care team Maximise your take-home pay with NFP salary packaging Enjoy a work-life balance with set shifts and hours...
-
Customer Service Coordinator
vor 1 Woche
Sydney, Österreich Unilodge Australia Pty VollzeitJoin our newest property UniLodge Kensington and be the face of our property.If you're seeking a new opportunity to grow your skills, apply now!LocationUniLodge Kensington, NSWGenuine career opportunities for those with ambitions to growPermanent Full Time PositionAt UniLodge you will have the opportunity to build a rewarding career by growing your skills...
-
Care Coordinator- Rn
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCare Coordinator- RN (Padstow St George) Do you have a passion for working for a Home Care provider in the Community?Do you enjoy working in a small team providing Care services?Then Right At Home is the place for you!Why Right At Home?Right at Home is an international leader in the home care industry.We provide care for seniors and adults with disabilities...
