Tiktok | Client Solutions Manager: Retail
vor 1 Woche
Client Solutions Manager: Retail & e-Com Key Accounts GBS To inspire creativity and bring joy.
We inform, entertain and inspire people across borders, cultures, and languages.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Senior · A role for someone with advanced knowledge and skills.
May involve mentoring, leading others or specialisation.
Typically at least 5 years of experience.
TikTok is the leading destination for short-form mobile video.
TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.
About the role The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business.
Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science.
GBS is a dynamic, entrepreneurial, and ambitious client group.
We are looking for a customer service, detail-oriented Senior Client Solutions Manager.
What you'll be responsible for Ensure the top of the sales pipeline is adequately filled with quality leads.
Customer Advocacy and Feedback: Advocate for customers by providing feedback to internal teams on how to better meet customer needs.
Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities.
Skills you'll need Works with others by being open, clear in communication and listening to achieve goals.
Results orientation: Focuses on outcomes and the steps it takes to achieve them.
Problem solving: Identifies problems and develops logical solutions that address the problems.
Meet the team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered
From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.
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