Fraud & Scams Officer | Sydney, Au

vor 1 Monat

Sydney, Österreich Efinancialcareers Ltd. Vollzeit

Fraud & Scams OfficerWestpac Banking Corporation Sydney, AustraliaPermanent full-time positionBased at Parramatta, January startOngoing training and development opportunitiesHow will I help?As a Fraud & Scams Officer, you will play a key role in preventing, detecting and responding to scams and fraud incidents conducted via online banking, telephone banking, over-the-counter transactions, and mobile applications across all Westpac Group brands.Your responsibilities will include:Supporting customers who have been impacted by fraud/scamsPromptly actioning fraud alertsCreating complete Fraud case filesProviding a positive customer experience for inbound/outbound callsIdentifying and recommending continuous improvement solutionsThese are full-time, permanent positions based at our Parramatta office and starting on Monday 13th January 2025. Our centre is operational 24/7; however, the core hours we are seeking will be Monday to Friday 8 am - 8 pm. We do require you to be flexible to work outside of these hours when required.We will provide you with 4 weeks of full-time training Monday to Friday during business hours with ongoing training and support once you transition into your teams. Hybrid arrangements are available after the first 3-6 months.What do I need?Experience in a Fraud & Scams/anti-crime environmentHigh attention to detail with a curious and analytical mindset.Experience and passion for providing a consistent and superior level of customer service.Ability to navigate multiple banking systems across various platforms.Knowledge of banking products and servicesExcellent customer service skills, with contact centre experience desirableHow do I apply?Start here. Just click on the APPLY or APPLY NOW button.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ****** you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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