Digital Experience Manager
vor 3 Wochen
Digital & Search Marketing (Marketing & Communications)
MARS Recruitment is honoured to partner with a growing ASX listed business, who are seeking a Digital Experience Manager to join their team
Reporting to the Head of Customer, the Digital Experience Manager (DEM) is responsible for designing, delivering, and continuously enhancing the customer's digital experience.
This includes managing digital assets, shaping the mar-tech roadmap, driving Voice of Customer initiatives, and fostering online engagement.
The role encompasses corporate websites, portals, personalization strategies, e-commerce, SEO/SEM, customer experience platforms, marketing automation, and performance reporting.
The DEM is expected to lead the organization in optimizing online customer experiences while ensuring the performance and effectiveness of corporate and customer-facing platforms.
Responsibilities: Collaborate with key stakeholders to develop a clear digital roadmap, ensuring alignment with strategic technology initiatives.Design an end-to-end digital customer experience, covering engagement, service delivery, and service recovery opportunities.Utilize digital channels and touchpoints to optimize user journeys, enhance SEO/SEM performance, boost engagement, and maximize ROI.Oversee strategy and execution for corporate websites, microsites, e-commerce platforms, residential portals, and portal roadmaps.Act as the business owner for platforms such as Marketing Cloud and Qualtrics CX, driving their effective utilization.Assess emerging technologies and provide thought leadership on potential adoption where relevant.Work with internal teams to create optimized landing pages and improve user experience.Leverage analytical skills to assess the end-to-end customer experience across various channels and touchpoints.Key selection criteria: Experience in digital marketing, including the setup and optimization of Google AdWords campaigns.Proven track record of managing platform rebuild projects, from initial roadmap planning to delivery and ongoing performance optimization.Expertise in optimising digital platforms and user funnels to enhance engagement and drive results.Hands-on experience leading Customer Experience (CX) or Voice of Customer programs.Proficient in conducting A/B and multivariate testing to improve digital performance.Skilled in leveraging digital tools and strategies to enable targeted, real-time service delivery.Qualifications: Tertiary qualified in marketing or a related fieldIn depth knowledge of website analytics tools (e.g., Google Analytics)Working knowledge of ad serving toolsUp to date with the latest trends and best practices in online marketing and measurementAdditional Points: Managing a team of one in Melbourne, as well as an offshore team (6 individuals, web development team)Hybrid working environment (minimum 2 days in the office, 3 days from home)Interested candidates are invited to apply directly to the role with your resume outlining relevant experience and qualifications.
Alternatively, you can send your application directly to or give Michelle a call on if you require more information.
#J-18808-Ljbffr
-
Digital Experience Designer
vor 3 Wochen
Melbourne, Österreich Emote Digital VollzeitEmote Digital is looking for a Digital Experience Designer to join their team in Melbourne.The role of the Digital Experience Designer is to produce innovative digital experiences and consistent wireframes & design with an efficient and user-focused experience across a range of brands and industries.As someone with a few years' experience under your belt,...
-
Global Content Manager, Digital
vor 4 Wochen
Melbourne, Österreich Intrepid Experience VollzeitApplication Close Date: 17th of December 2024At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet.More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:As Global Content Manager for our...
-
Digital Experience Manager
vor 4 Wochen
Melbourne, Österreich Mars Recruitment Australia VollzeitMARS Recruitment is honoured to partner with a growing ASX listed business, who are seeking a Digital Experience Manager to join their team!Reporting to the Head of Customer, the Digital Experience Manager (DEM) is responsible for designing, delivering, and continuously enhancing the customer's digital experience.This includes managing digital assets,...
-
Digital Account Manager
vor 3 Wochen
Melbourne, Österreich Emote Digital VollzeitEmote Digital is looking for a Digital Account Manager to join their team in Melbourne.As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service.But most importantly, you'll help us build and maintain...
-
Digital Experience Manager
vor 2 Monaten
Melbourne, Österreich U&U Recruitment Partners VollzeitDigital & Search Marketing (Marketing & Communications) Melbourne CBD location, hybrid with 3 days per week onsite;Immediate start, senior role in digital experience and design;Lead a team to deliver exceptional client and brand experiences.Are you an experienced leader with a flair for digital design and client experience?Our client, a leading professional...
-
Digital Project Manager
vor 3 Wochen
Melbourne, Österreich Emote Digital VollzeitBuild stronger connections.Drive Growth.Market your SaaS Tools and reach digital agencies & marketing professionals worldwide.Emote Digital is looking for a Digital Project Manager to join their team in Melbourne.Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you! Here at Emote we are on the hunt for...
-
Digital Experience Manager
vor 10 Stunden
Melbourne, Österreich This Is An It Support Group VollzeitFull-Time, Permanent PositionSouth Wharf CBD Location with Flexible Work OptionsJoin an organisation during an exciting time of transformation and growthWork in a 6-Star Green Rating buildingJoin our team! Melbourne Convention and Exhibition Trust (MCET) operates an expanding portfolio of major venues; Melbourne Convention and Exhibition Centre (MCEC) and...
-
Digital Experience Manager
vor 1 Tag
Melbourne, Österreich This Is An It Support Group VollzeitFull-Time, Permanent PositionSouth Wharf CBD Location with Flexible Work OptionsJoin an organisation during an exciting time of transformation and growthWork in a 6-Star Green Rating buildingJoin our team!Melbourne Convention and Exhibition Trust (MCET) operates an expanding portfolio of major venues; Melbourne Convention and Exhibition Centre (MCEC) and the...
-
Digital Experience Manager
vor 10 Stunden
Melbourne, Österreich Melbourne Convention & Exhibition Centre VollzeitDigital & Search Marketing (Marketing & Communications)South Wharf CBD Location with Flexible Work OptionsJoin an organisation during an exciting time of transformation and growthWork in a 6-Star Green Rating buildingJoin our team!Melbourne Convention and Exhibition Trust (MCET) operates an expanding portfolio of major venues; Melbourne Convention and...
-
Digital Content Experience Manager
Vor 2 Tagen
Melbourne, Österreich Tennis Australia VollzeitDigital Content Experience ManagerApply locations Melbourne VIC time type Full time posted on Posted 4 Days Ago time left to apply End Date: January 5, 2025 (14 days left to apply) job requisition id R3525Three positions for 12 months max term opportunity! At our Melbourne OfficeCollaborate and Innovate Across TeamsMake data–driven decisions to enhance the...
-
Digital Content Experience Manager
vor 3 Wochen
Melbourne, Österreich Tennis Australia VollzeitThree positions for 12 months max term opportunity!Collaborate and Innovate Across Teams Make data–driven decisions to enhance the experience At Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.Tennis Australia is embarking on a phase of Digital Transformation, and as a result, an opportunity has emerged for an...
-
Digital Content Experience Manager
Vor 5 Tagen
Melbourne, Österreich Tennis Australia VollzeitThree positions for 12 months max term opportunity!At our Melbourne Office Collaborate and Innovate Across Teams Make data–driven decisions to enhance the experience At Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.Tennis Australia is embarking on a phase of Digital Transformation, and as a result, an opportunity...
-
Digital Content Experience Manager
vor 2 Wochen
Melbourne, Österreich Tennis Australia VollzeitThree positions for 12 months max term opportunity!Collaborate and Innovate Across TeamsMake data–driven decisions to enhance the experienceAt Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.Tennis Australia is embarking on a phase of Digital Transformation, and as a result, an opportunity has emerged for an...
-
Digital Content Experience Manager
vor 2 Wochen
Melbourne, Österreich Tennis Australia VollzeitThree positions for 12 months max term opportunity!Collaborate and Innovate Across TeamsMake data–driven decisions to enhance the experienceAt Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.Tennis Australia is embarking on a phase of Digital Transformation, and as a result, an opportunity has emerged for an...
-
Digital Director
vor 2 Monaten
Melbourne, Österreich Just Digital People VollzeitAbout My client is an awesome, fully integrated Digital Marketing Agency who is looking for their new Group Account Director!This role will be reporting directly to the CEO of the business.You will be a member of the Senior Leadership Team, and a real seat at the table where you can make an impact.You will be the lead authority and contact for clients and...
-
Digital Director
vor 2 Monaten
Melbourne, Österreich Just Digital People VollzeitAgency Account Management (Advertising, Arts & Media) My client is an awesome, fully integrated Digital Marketing Agency who is looking for their new Group Account Director! This role will be reporting directly to the CEO of the business. You will be a member of the Senior Leadership Team, and a real seat at the table where you can make an impact.You will be...
-
Digital Director
vor 1 Monat
Melbourne, Österreich Just Digital People VollzeitAgency Account Management (Advertising, Arts & Media) My client is an awesome, fully integrated Digital Marketing Agency who is looking for their new Group Account Director!This role will be reporting directly to the CEO of the business.You will be a member of the Senior Leadership Team, and a real seat at the table where you can make an impact.You will be...
-
Senior Manager Digital Experience
vor 3 Wochen
Melbourne, Österreich Aia VollzeitSenior Manager Digital Experience & DesignThe Senior Manager, Digital Experience Design is responsible for leading, influencing and implementing customer centric design to deliver distinctive, personalised, and meaningful digital experiences for our customers across the Enterprise.BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'.We believe...
-
Seo Manager – Sentius Digital
vor 2 Monaten
Melbourne, Österreich Digital Gravity Ltd VollzeitSentius provides in-house marketing strategy, design, complete agency services, and digital solutions.We exist to deliver advantage and growth for businesses and brands.We are a full-service 'consulting agency': a one-partner model delivering integrated campaigns across ALL of marketing.Our difference: 'Strategy First'.We think strategically and apply...
-
Digital Experience Designer
vor 3 Wochen
Melbourne, Österreich Lifeblood VollzeitContribute to Lifeblood's digital ecosystem by applying user-centred design principles to create intuitive, personalised experiences for our customers 12 month fixed-term full-time position with WFH flexibility Melbourne location preferred - $90k - $100k + Superannuation + Salary Packaging Discover life-giving possibilities Lifeblood is more than just a...
