Motorpoint Ltd | Customer Experience Support

Vor 4 Tagen

Melbourne, Österreich Tideri Jobbörse Vollzeit

Who are we?

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars.
We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want.
Online?
We deliver.
In store?
We deliver.
At home?
We deliver (we literally do).

You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK.
This means you will have the opportunity to positively impact, build, and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fueling the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly, and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission

If you were to join us as Sales Support , here is what you want to know:
Salary: £12.00 per hour + bonus Location: Burnley Shift pattern: 3 days - Saturday, Sunday & either Monday or Friday Hours: 20 per week Contract type: Permanent * Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business.
You will be the first and often last face our customers see during their buying experience, ensuring our customers leave with a smile every time.

What will my day-to-day look like?

Delivering fantastic customer service to ensure customers' needs are not just met but exceeded mainly over the telephone and also face-to-face.
Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle, and resolve customer issues with empathy and efficiency.
Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved.
Qualifying customer needs on arrival at the site, ensuring their queries are dealt with quickly and effectively by the relevant team member.
Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly.
Working as part of a team to ensure customer service (NPS) targets are met every month.
What we'd like you to have:
A full UK driving licence is essential with the ability to drive both manual and automatic vehicles.
You will also need to be really passionate about delivering great service for our customers, whether you have worked in retail, hospitality, or any other customer-facing role.
We want people who are committed to great customer service and show strong people, communication, and organisational skills whilst working and supporting their team with enthusiasm.

Experience with resolution handling would be desirable.

What is in it for you?

Paid time off every month to do something that makes you happy.
28 days holiday plus days off for your birthday, getting married, or moving house.
Additional holidays for length of service.
Long service awards.
Staff discount on cars and finance options.
Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform.
Smart Tech in partnership with Currys.
Cycle to work.
Pension.
Healthcare.
Enhanced Parental Leave.
Employee Assistance Programme (EAP).
Vocational and personal development training courses.
Quarterly team socials.
Team feasts.
Scratch card rewards.
Sharesave scheme (SAYE).
Plus much more
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.

#J-18808-Ljbffr

  • Sales Executive

    Vor 6 Tagen

    Melbourne, Österreich Motorpoint Ltd Vollzeit

    We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars.We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want.Online?We deliver.In store?We deliver.At home?We deliver (we literally do).Do you want to accelerate your career, move your personal development up a gear and...

  • Motorpoint Ltd | Sales Executive

    Vor 5 Tagen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars.We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want.Online?We deliver.In store?We deliver.At home?We deliver (we literally do).Do you want to accelerate your career, move your personal development up a gear and...

  • Customer Experience Analyst

    vor 1 Tag

    Melbourne, Österreich Efinancialcareers Ltd. Vollzeit

    As the Customer Experience Analyst, you'll play a key part in enhancing the financial services experience for our growing customer base.With a focus on analysis and reporting, you'll use your exceptional data skills to uncover valuable insights that drive continuous improvements to our products and services.Key Responsibilities: Support the Portfolio Manager...

  • Customer Experience Ambassador

    vor 3 Monaten

    Melbourne, Österreich Tomra Collection Pty Ltd Vollzeit

    At TOMRA, transformation is at the heart of everything we do.We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.For decades, we've pushed boundaries globally and we'll continue to drive greater resource responsibility throughout industries and society.Here in Australia, our reverse vending machines...

  • Customer Support Agent

    vor 2 Monaten

    Melbourne, Österreich Glen Dimplex Australia Pty Vollzeit

    The Organisation Glen Dimplex Australia Pty Ltd is part of the Glen Dimplex Group which was founded in 1973 and considered the world's largest electrical heating business and holds significant market positions in the domestic appliance industry worldwide.With an annual turnover of AU$2.8 Billion, the Group employs over 10,000 people. Glen Dimplex remains...

  • Customer Support Representative

    vor 1 Woche

    Melbourne, Österreich Buscojobs Vollzeit

    Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.The Opportunity HCA's Canberra branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Canberra and Riverina region.This role will have...

  • Application Support Manager

    vor 1 Tag

    Melbourne, Österreich Appsmart Pty Ltd Vollzeit

    About the role Appsmart Pty Ltd is seeking an experienced Application Support Manager to join our dynamic team in our Melbourne office.This pivotal role involves setting up robust support processes, managing change effectively and establishing key performance metrics to ensure teh seamless functioning of business-critical applications.What you'll be doing...

  • Head Of Customer Experience Anz

    vor 1 Monat

    Melbourne, Österreich This Is An It Support Group Vollzeit

    Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer!About the...

  • Customer Experience People Lead

    vor 2 Monaten

    Melbourne, Österreich Healius Vollzeit

    Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies.Healius is synonymous with quality, affordable, and accessible healthcare for all Australians.It has an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres.Through this footprint and its 10,500+ people, Healius provides...

  • Defence Customer Support Officer

    vor 4 Wochen

    Melbourne, Österreich Cybersmith Ltd. Vollzeit

    Job Title: Defence Logistics SpecialistLocation: Sikorsky Australia, a Lockheed Martin CompanyType: Full timeSikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology.Widely regarded as Australia's leading rotary wing support organisation, we employ...

  • Customer Experience Manager

    vor 1 Monat

    Melbourne, Österreich Coles Group Pty Ltd Vollzeit

    Customer Experience Manager - Hawthorn EastA new role = A new way to win togetherYou belong at Coles Group where we look ahead, have a plan, and are up for the challenge.We learn and grow by taking career-defining opportunities and this one may just be your next.About the teamAs the way we shop continues to evolve, our Digital team keeps us at the cutting...

  • Customer Experience Representatives

    vor 1 Monat

    Melbourne, Österreich The Drake Group Vollzeit

    Part time positions: 3 day working week, Monday, Saturday and Sunday.Customer Service hub located in Collingwood.Drake International has partnered with Porsche Cars Australia to build the new Customer Service team and guide a group of passionate customer service professionals through their careers within the luxury automotive industry.In addition to...

  • Customer Experience Coordinator

    Vor 6 Tagen

    Melbourne, Österreich Scentair Technologies, Llc Vollzeit

    ScentAir: Creating Enduring Impressions Worldwide!At ScentAir, we leave an indelible mark on billions of customers across the globe every year.As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments.Our mission?To captivate your senses and revolutionize the way you...

  • Customer Experience Coordinator

    Vor 6 Tagen

    Melbourne, Österreich Scentair Technologies, Llc Vollzeit

    ScentAir: Creating Enduring Impressions Worldwide! At ScentAir, we leave an indelible mark on billions of customers across the globe every year.As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments.Our mission?To captivate your senses and revolutionize the way you...

  • Customer Experience Representatives

    vor 1 Monat

    Melbourne, Österreich The Drake Group Vollzeit

    Part time positions: 3 day working week, Monday, Saturday and Sunday.Customer Service hub located in Collingwood.Drake International has partnered with Porsche Cars Australia to build the new Customer Service team and guide a group of passionate customer service professionals through their careers within the luxury automotive industry.In addition to...

  • Customer Experience Representatives

    vor 4 Wochen

    Melbourne, Österreich The Drake Group Vollzeit

    Part time positions: 3 day working week, Monday, Saturday and SundayCustomer Service hub located in Collingwood.Drake International has partnered with Porsche Cars Australia to build the new Customer Service team and steer a new group of local passionate customer service professionals through this next phase of their careers within the luxury automotive...

  • Customer Experience Analyst

    vor 1 Tag

    Melbourne, Österreich Latitude Financial Services Vollzeit

    As the Customer Experience Analyst , you'll play a key part in enhancing the financial services experience for our growing customer base.With a focus on analysis and reporting, you'll use your exceptional data skills to uncover valuable insights that drive continuous improvements to our products and services.Let's look at some key responsibilities: Support...

  • Customer Experience Representatives

    vor 4 Wochen

    Melbourne, Österreich The Drake Group Vollzeit

    Part time positions: 3 day working week, Monday, Saturday and SundayCustomer Service hub located in Collingwood.Drake International has partnered with Porsche Cars Australia to build the new Customer Service team and steer a new group of local passionate customer service professionals through this next phase of their careers within the luxury automotive...

  • Customer Support Engineer

    vor 3 Monaten

    Melbourne, Österreich Darktrace Ltd Vollzeit

    We are looking for a bright, technically minded individual to join our Customer Support team based in Australia(Sydney).This role requires patience and discipline with the ability to react quickly and calmly.Why apply?You will be in the front-line of support, responding to and reporting on critical customer events.You will interact directly with both...

  • Customer Experience Coordinator

    vor 2 Wochen

    Melbourne, Österreich The Vet Vollzeit

    We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Doncaster!This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.What we're looking forWe're looking for a full-time customer service superstar who can help to...