Customer Experience People Lead
vor 2 Monaten
Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies.
Healius is synonymous with quality, affordable, and accessible healthcare for all Australians.
It has an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres.
Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.
Healius provides quality healthcare services that are easily accessible and cost-efficient, while supporting the coordination and continuity of quality patient care.
About Us As we optimise to a future-ready way of working, there's an exciting shift happening.
We are transforming into a stronger, more agile organisation.
As part of this exciting transformation, we are looking for talented Customer Experience Specialists to join our team based at North Ryde on a fixed-term contract.
Laverty Pathology is part of Healius Ltd., an ASX listed business and one of Australia's leading healthcare companies and providers of private medical laboratory & pathology services.
Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional, and remote Australia.
We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals to small Indigenous Australian communities.
About the Role The Customer Experience People Leader is responsible for leading and managing a team of individual contributors within the Customer Experience Centre.
They continually monitor operational activity and ensure consistent achievement of operational performance.
The People Leader will champion innovation and change, building a culture of continual improvement.
Through exceptional leadership, the Customer Experience People Leader enables the success of healthcare professionals and improves the lives of our patients.
Responsibilities: Completion of people management activities (1-1, Quarterly Reviews, Probation, Performance Management).Directly manage performance and behaviours of direct reports consistent with company policies.Lead, coach, and develop direct reports.Collaborate with Customer Experience Coaches to provide training and learning to direct reports.Actively monitor operational activity, allocate work, and ensure optimum operational performance.Consistently complete quality assurance and auditing providing timely feedback and coaching to team.Use diverse methods of communication to inform and engage team members (Daily Huddles, Team Meetings).Actively identify and deliver innovation and change opportunities and nurture a culture of continual improvement.Minimise the impacts of change on direct/indirect reports, internal stakeholders, and customers.Collaborate with stakeholders to deliver exceptional results for the organisation.About You 3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre, Data Entry/Administration Centre.Exceptional communication, interpersonal, and leadership skills.Ability to build strong relationships with cross-functional teams.Strong internal and external stakeholder management.Passion for customer solutions and a commitment to continuous improvement.Demonstrated strong leadership and coaching experience.Proven ability to drive change across multiple and varied business units/locations/divisions.Highly developed stakeholder engagement and influencing skills.Benefits and Wellbeing As part of working for Healius, you will have access to a range of benefits including: A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.Corporate health insurance discounts, banking benefits, and novated leasing consultations.An e-learning platform with access to a library of courses and learning paths.An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.Fitness Passport – access fitness centres across Australia at a subsidised rate.Career growth opportunities across the Healius network.Being a part of a large ASX-listed organisation focused on delivering positive outcomes to all Australians.Our commitment to diversity and inclusion Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace.
We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work.
We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. If you would like further details please email . We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
-
Customer Experience People Lead
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...
-
Customer Experience People Lead
vor 2 Monaten
Melbourne, Österreich Roman Health Pharmacy Llc VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
People Experience Business Partner
vor 1 Monat
Melbourne, Österreich Lotus People Vollzeit12 month contract supporting within a highly collaborative and friendly team - January 2025 start!Melbourne or Sydney location - lots of flexibility, and great benefits!HR Generalist duties including involvement in ER, and L&D & adhoc people project $120,000 plus super - dependent on experience ABOUT THE COMPANY Lotus People are thrilled to the be...
-
Gm People Experience
vor 4 Wochen
Melbourne, Österreich The Next Step VollzeitAbout Them Our client, an ASX-listed, established leader within the retail sector has undergone a period of transformation, and is now entering the next horizon of their change program.As part of a large multi-national business, and boasting recognition as a great place to work, they understand that people are their greatest asset, and invest in building...
-
Av Engineering Lead
vor 2 Monaten
Melbourne, Österreich Found People VollzeitAbout the company Award-Winning Audio-Visual Technology company located in Melbourne.They have a family orientated environment and friendly supportive team.Led by experienced professionals, they are at the forefront of integrated and cutting-edge audio visual solutions for their growing corporate clients and expanding beyond this too.$100k to $125k base plus...
-
Av Engineering Lead
vor 1 Monat
Melbourne, Österreich Found People VollzeitAbout the CompanyAward-Winning Audio-Visual Technology company located in Melbourne. They have a family-oriented environment and a friendly supportive team.Led by experienced professionals, they are at the forefront of integrated and cutting-edge audio-visual solutions for their growing corporate clients and expanding beyond this too. Salary: $100k to $125k...
-
Customer Experience Collections Lead
vor 2 Monaten
Melbourne, Österreich Indebted VollzeitAbout InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in...
-
Coe Lead/Head Of Customer Experience
vor 1 Monat
Melbourne, Österreich Ing Bank N.V. VollzeitThe CoE Lead/Head of Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank's end to end Customer Experience program.The role has broad scope including both leadership of the "Voice of the Customer" program to translate customer feedback into actionable insights, shaping product and...
-
Acting Customer Service Coordinator
vor 1 Monat
Melbourne, Österreich Public Sector People VollzeitPublic Sector People (PSP) are seeking to speak to an experienced Customer Service Team Leader who would be interested in a 2-month temporary contract based at a council in the inner-western suburbs of Melbourne.The Customer Service Coordinator will be responsible for co-ordinating the Customer Service and Civic Facilities Team.Immediate start Inner-western...
-
Customer Experience Designer
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitJoin a reputable financial services company in Sydney as a Customer Experience Designer.As part of this newly formed team, you will discover new ways of working and an exciting range of roles to demonstrate your skills.What you will do: Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...
-
Manager Customer Experience
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitManager Customer Experience & Corporate Performance A key leadership position working with a range of stakeholders to deliver improved community value.Lead a dynamic team focused on superior customer experience and corporate performance.Promote and lead continuous improvement across a range of disciplines.The Position Recognising that customer experience and...
-
Found People | Principal Civil Engineer | Whittlesea
vor 4 Wochen
Melbourne, Österreich Found People VollzeitAbout the CompanyPrincipal Civil Engineer to join a large, international Engineering Consultancy with multidisciplinary services across Australia and globally. They have offices in multiple locations across Australia and offer unrivalled flexibility for applicants from Brisbane CBD, Gold Coast or the Sunshine Coast. This is a rare leadership opportunity for...
-
Experience Design Lead
vor 3 Wochen
Melbourne, Österreich Publicisgroupe VollzeitCompany descriptionPublicis Sapient, the digital business transformation hub of Publicis Groupe, helps clients drive growth and efficiency in a world where consumer behaviour and technology are catalysts for social and commercial change at an unprecedented pace.With 20,000+ people and over 100 offices around the globe, we help unlock value through a start-up...
-
Loyalty & Crm Manager - Melbourne - Lead Retail
vor 3 Wochen
Melbourne, Österreich Lead Retail VollzeitThe Loyalty & CRM Manager plays a pivotal role in developing and implementing customer loyalty and customer relationship management strategies for this Fashion Client.Based in Melbourne, this full-time position involves leading the design, execution, and optimisation of Loyalty & CRM initiatives to drive customer retention, engagement, and lifetime value.Key...
-
Customer Experience Specialist
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAre you someone who loves helping people and has a passion for providing exceptional customer service?At Hume Bank, we love doing this too!Full-time, Monday to Friday, no weekendsCompetitive hourly rate with an increase at three and 12 months, after successful completion of your training requirementsMake a real difference in your community by working in a...
-
Customer Experience Expert
vor 1 Monat
Melbourne, Österreich Dyson Gmbh VollzeitCustomer Experience ExpertSummarySalary: CompetitiveTeam: Customer Service and Inside SalesLocation: Australia - Sydney Parramatta Contact CentreAbout UsDyson is a global technology company on a mission to improve people's lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their...
-
People & Culture Lead
vor 2 Monaten
Melbourne, Österreich Zepto VollzeitAbout ZeptoZepto is an Australian scaleup, providing real-time, account-to-account payment solutions for merchants and is reimagining the way money moves through the always-on, digital-first economy. Our team across Australia is built with like-minded, talented, passionate people motivated to help us deliver on our brand promise to #LevelThePayingField. At...
-
Retail Customer Experience Manager
vor 2 Monaten
Melbourne, Österreich Fletcher Building Limited VollzeitFor over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation. Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced Australian homes across the country.Over recent times, our products have...
-
Customer Experience Ambassador
vor 3 Monaten
Melbourne, Österreich Tomra Collection Pty Ltd VollzeitAt TOMRA, transformation is at the heart of everything we do.We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.For decades, we've pushed boundaries globally and we'll continue to drive greater resource responsibility throughout industries and society.Here in Australia, our reverse vending machines...
-
(Cx) Customer Experience Consultant
vor 3 Monaten
Melbourne, Österreich Wongdoody VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our...
