Director, Customer Advocacy- Australia-Icertis-8-12
vor 2 Monaten
Position: Director, Customer Advocacy Location: Sydney, Australia Employment Type: Full-time Work Arrangement: Hybrid With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM).
The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.
Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40 languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future.
Our unwavering commitment to contract intelligence is grounded in our FORTE values: Fairness, Openness, Respect, Teamwork, and Execution which guide all our interactions with employees, customers, partners, and stakeholders.
Role and Responsibilities: Drive more revenue from existing accounts by upselling and cross-selling.
Develop and/or expand relationships within customer base.
Ensure customer expectations and obligations are fulfilled, and Customer is a net promoter of Icertis.
Work closely with internal teams: Professional Services, Engineering, etc.
to review customer issues, challenges, and success factors.
Work closely with the customer and product management to understand new requirements and upcoming product releases.
Understand the needs, requirements, and/or pain points of the Customer and propose potential solutions.
Responsible for overall customer satisfaction for assigned accounts in Australia region.
Work closely with existing customers to drive their contract renewal.
Reporting to Assoc Vice President, ANZ & SE Asia.
Qualifications: 12 years of successful enterprise software sales or account management experience.
Must have sales aptitude, relationship-building skills, technical bent of mind, and a consultative sales approach who has been associated with the implementation of Enterprise software in a Saa S company.
Ability to identify & create new sales opportunities and manage the complex sales cycle.
Icertis, Inc.
provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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