Customer Service Representative
vor 4 Wochen
Company Description Hi.
We're OFX, a global provider of online, international payment services.
We solve the complexity of moving money and enable better decisions.
Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.
At OFX, you'll have the opportunity to reach beyond your role and function across disciplines.
Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.
Job Description The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.
Key responsibilities include: Be the first point of contact on all issues relating to the international payment process.Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.Manage high call and email volumes, and deliver outcomes within restrictive timeframes.Interact with new and existing clients on inbound/outbound calls/emails.Escalate calls within the company if required in accordance with internal procedures.Follow up with clients in accordance with AML/CTF regulations.Communicate effectively with internal departments when required i.e.
Compliance.Contact clients in a timely manner to confirm their transfers.Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements.Gain knowledge of and remain up to date on relevant legislation.Qualifications: HSC with further education/relevant customer service experience.University/accreditation would be advantageous however not necessary.Knowledge, skills, experience: Previous customer service experience, preferably in a high call volume environment.Computer skills, including using email and phone systems.Strong attention to detail and ability to perform multiple tasks.Ability to understand complex products and to handle objections.Ability to be flexible and work in a busy environment.Excellent interpersonal and communication skills.Ability to build effective relationships.Ability to remain calm under pressure and demonstrate emotional resilience.Integrity, reliability and good work ethic.Efficiency and exceptional time management skills.Commitment to providing outstanding customer service.Team oriented and ability to work unsupervised.Additional Information: What it's like working at OFX We're OFXers because we want to make a difference.
We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done.
We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers.
We're curious self-starters who love learning and sharing our knowledge with others.
We embrace change and use our initiative and resilience to overcome challenges.
Always keep learning.
We offer LinkedIn learning programs, which all OFXers have access to.
We offer a variety of other learning programs and host an annual Open Day to encourage cross-functional and soft skill learning.Giving back, we encourage OFXers to give back to causes and communities that are important to them.
We celebrate this with an annual volunteer day, that OFXers can use together or individually.We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.Our Good Vibes employee-led committees organize events to keep our employees engaged inside and outside the office.
Whether it's participating in our weekly yoga class (now also on Zoom), office happy hours, or end of year celebrations, our team wants you to feel welcomeAt OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves.
With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success.
If you require accommodation for any portion of the recruitment and hiring process, please email us at .
We encourage you to apply if this role aligns with your career aspirations.
#J-18808-Ljbffr
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer Service Representative – 1x Part Time and 1x Full Time position Position Title: Customer Service RepresentativeImmediate start: 2 months initially with view to extendPay Rate: $40.17 p/h + SuperLocation: ParramattaFull Time position: 1x 35hour positionPart Time position: 1x 25hour positionAbout the Role:Our client is seeking a motivated (PT & FT)...
-
Customer Service Representative
vor 3 Monaten
Sydney, Österreich Cke Restaurants VollzeitWHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 15,000 students and growing. We don't simply provide a bed and roof; we also offer a unique experience and a safe environment to help students make the most of their studies.THE IDEAL CANDIDATE We...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Bayside Group VollzeitCustomer Service RepresentativeOur client, Polestar Australia, a highly innovative luxury automotive brand, is seeking a Customer Service Representative to join their Customer Service team.This position is intended to transition to permanent status after a six-month period subject to satisfactory performance.Focusing on delivery of exceptional customer...
-
Customer Service Representatives
vor 7 Stunden
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney, AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 01/08/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.Role Name: Customer Service Representative - Laundromat ServicesSchedule:Full-time...
-
Customer Service Representatives
vor 7 Stunden
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney, AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 01/08/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.Role Name: Customer Service Representative - Laundromat ServicesSchedule:Full-time...
-
Customer Service Representative
vor 4 Wochen
Sydney, Österreich Nine VollzeitThis is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- Nine -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Nine 🧐🧐Nine is seeking multiple Customer Service Representatives for full-time permanent and max-term...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Brickworks Limited VollzeitSalary: Attractive Salary + Great Benefits + OpportunitiesWe're seeking a self-motivated and confident Customer Service Representative to join our team at our Brickworks NSW office in Oakdale Industrial Estate, Horsley Park.You will be responsible for assisting in the development and growth of Brickworks as a front-line representative, while ensuring...
-
Customer Service Representative
Vor 2 Tagen
Sydney, Österreich Connecteam VollzeitAbout Us Connecteam is a fast-growing startup on a mission to change the deskless work experience.With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless.We are expanding our team and are looking for talented, experienced, passionate Customer Service Representatives to join us! About the Job As a Customer...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitAbout Our Client This organisation is an esteemed player in the Business Services industry, employing over 1,000 personnel worldwide.With an emphasis on continuous growth, they pride themselves on their commitment to excellence and their high-quality customer service.Job Description Manage customer enquiries and complaints efficiently and...
-
Customer Service Representative
Vor 7 Tagen
Sydney, Österreich Bluestar Global Logistics Au Pty Ltd VollzeitAdd expected salary to your profile for insightsBluestar Global Logistics is an Australian owned national company specialising in interstate/intrastate transport, warehousing and global distribution.Our ethos of integrity, honesty and trust shape our decisions and dictate the relationship we have with our customers.About the role We are currently seeking a...
-
Customer Service Representative
vor 1 Monat
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full-time permanent Customer Service Representative to join our Customer Experience department.About the role The...
-
Customer Service Representative
vor 3 Wochen
Sydney, Österreich The Law Society Of Nsw VollzeitFull time permanent role35 hour working weekLocated in the heart of Sydney's CBD (Martin Place)The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time...
-
Customer Service Representative
vor 3 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full-time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
vor 2 Wochen
Sydney, Österreich Law Society Of Nsw VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Law Society Of Nsw VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the role The...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Connecteam VollzeitThis is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐**About the Job** As a Customer Service Representative you will be part of a team...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Manpower Australia VollzeitAre you passionate about customer service, highly skilled in communication, and fluent in both English and Mandarin? We're looking for an exceptional Customer Service Representative to join our client's dynamic team based in Sydney CBD.About the Role: In this role, you'll be at the forefront of delivering outstanding customer service, ensuring every...
-
Customer Service Representative
Vor 2 Tagen
Sydney, Österreich Nes Global Talent VollzeitClient Support RepresentativePermanent Full-Time PositionAbout the Company:Our client is a leading manufacturer and distributor of building products with over 65 years of industry expertise.Known for delivering exceptional service and offering an exclusive, high-quality product range at competitive prices, they are looking for Client Support Representatives...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Interstate Ac Service Vollzeit20 hours per week, Monday to Friday 11am - 3pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.What...
-
Customer Service Representative
Vor 2 Tagen
Sydney, Österreich Randstad Australia VollzeitYour New CompanyOur client is a global leader in industrial technology manufacturing based in Castle Hill and are known within the industry for their expert knowledge and cutting edge products. Due to internal promotion an opportunity for two Customer Service Representatives in a temporary capacity have become available with the view to move to permanent....
