Lifetimeconnect | Service Advisor – Home Care Packages | Coffs Harbour
vor 11 Stunden
To provide, support and empower clients by building strong relationships, assisting them to maintain independence at home and ensuring their care and support needs are met through effective case management.
This includes liaising with intake, ongoing planning and assessment and monitoring reviews of Home Care Package (HCP) clients, while ensuring compliance with legal and contractual requirements to meet the current Aged Care Standards.Why Choose Lifetime Connect?100% local organisation working with the community since 1972Join a great supportive teamFamily friendlyWork life balanceSalary PackagingAccess to Employee Assistance ProgramsA friendly and supportive company culture that truly values you and the work you doContinuous opportunities for training and development to expand your client base and skillset via an online training platformInclusive and supportive leadershipLifetime Connect Limited is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment.
We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background.Duties and ResponsibilitiesMeet, engage and build relationships with clients to develop, refine and achieve their goalsProvide information and support to clients and their families / carers to monitor the use of their fundsDeveloping client-centred care plans and individualised budgetsLiaising with health professionals and other providers involved in a client's care including other providers of careWork collaboratively with the rostering and clinical teams to ensure clients receive care and support in line with care plans and funded level of packageMonitoring, reviewing and evaluating services provided to clientsPreparing and maintaining records, documents and reports as required and in accordance with legislation, policies and proceduresAdvocating on behalf of clients and familiesCommunicating regularly with clients and familiesYou will be expected to have experience in:Relevant Tertiary Qualification in aged care or related fieldDemonstrated experience in Aged / Community sector with applying case management principlesThe administration of Consumer Directed Care under DoHA, HACC, or Community Aged Care Packages to frail, aged, and / or disabled persons.Understanding of home care funding streams including Home Care Packages (understanding of the Commonwealth Home Support Program and NDIS will be highly regarded)Excellent verbal and written communication skills; the ability to problem solve, negotiate and mediateProficient with computers, Microsoft Office 365 suite and the use of client management databasesPlease note the following:As part of the application process, you will be required to complete pre-employment checks which will include, but not limited to:Right to work in Australia permanently with no restrictionsReference checksNational Police Certificate or willing to obtainNDIS Worker Clearance or willing to obtainWWC Check or willing to obtainDriver's LicenceOwn vehicle with comprehensive insuranceFirst aid and CPR certificate or willing to obtainApply todayTo register your interest in joining the Lifetime Connect team, apply via SEEK or forward your CV addressing the above criteria along with your cover letter to.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service adviser?Do you have a current Working With Children (WWC) Check?Do you have a current Police Check (National Police Certificate) for employment?Does your vehicle have insurance cover for business use?Do you have a current Australian driver's licence?Do you have a current NDIS Worker Screening Check?Which of the following First Aid accreditations do you currently hold?J-18808-Ljbffr#J-18808-Ljbffr
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