Auto & General | Change Delivery Manager | Brisbane
vor 2 Wochen
Business/Systems Analysts (Information & Communication Technology)
Full time
You'll be a part of a significant strategy to create and maintain Australia's best web-based digital platforms for quoting, selling and managing insurance policies.
With a key focus being customer experience, the platforms allow our customer's channel of choice without compromise of experience.
This role will also be responsible for directly leading and supporting up to 6 Business Analysts.
Position Accountabilities
Effectively lead a team of Business Analysts, including: Coordinating which initiatives are assigned to each Business Analyst Recruitment of Junior Business Analysts and Business Analysts for the team in collaboration with the BA Centre of Excellence; Demonstrate best practice business analysis and mentoring team members under guidance from the BA Centre of Excellence where required while updating the team's skills.
Gather system and process requirements and design innovative solutions to business problems, which may involve: Facilitating workshops and engaging with relevant stakeholders and subject matter experts; Conducting field & desk research, e.g.
user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics Developing business process maps to ensure clarity around process for all stakeholders Deliver a quality outcome through the effective management of issues, change requests and testing, including: Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts; Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements; Contribute to project and program delivery by: Ensuring all documentation reflects business understanding and adheres to A&G guidelines, including our definition of done Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end-to-end delivery team.
Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively through: Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
Participation and contribution to the Auto & General Business Analysis Community of Practice and Centre of Excellence where applicable.
Ensure changes are effectively supported once implemented, including: Policy, procedure and training material/user guides as appropriate; Ensuring the Support & Testing Team has the necessary knowledge to support the change.
Any other reasonable duties, as required, to ensure the effective delivery of changes across.
What experience you'll bring:
Minimum of 3-5 years of experience in Business Analysis in a transformation program of work and an agile delivery environment; Minimum of 2 years in a leadership role Proficient skills in business process modelling, As-Is/To-Be process mapping and data models; Previous experience working within regulated environments is highly beneficial; Effective stakeholder management: the ability to collaborate and bring together different viewpoints and expectations to drive towards an optimal outcome Decisive in nature with the ability to think on your feet and make strong recommendations based on your commercial experience Strong problem-solving skills; comfortable with managing change, complexity and ambiguity.
Highly developed written and verbal communication skills.
Location - This role will be based in our Toowong office.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer
If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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