Customer Success Coordinator
vor 1 Monat
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.
With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees.
We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed.
So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description About the opportunity Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.
We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers' experiences.
You will help our customers become successful through the use of our platform, ensuring retention and customer happiness.
The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries.
Some of the other responsibilities include: Be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring.
Support customers across the Office platform.
Provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue.
Respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs.
Handle dissatisfied customers in a polite and professional fashion.
Maintain broad knowledge of all company products, services, and promotions.
Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies.
Monitor the performance of systems and assist with the identification of potential issues.
For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.
Qualifications What would make me a good candidate?
We are looking for curious and empathetic people.
We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive working in an ever-evolving and complex environment.
We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role: 1-2 years of previous experience in a customer-facing position.
Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
Excellent written and verbal English skills as well as a confident phone manner and active listening skills.
Excellent customer service skills, demonstrated daily by working quickly and accurately to resolve customers' queries.
Able to multitask, prioritize, and manage time effectively.
Awareness of your strengths and areas for growth, with a desire to develop and apply new skills.
A true team player that understands we all have to sometimes roll up our sleeves and pitch in.
At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences.
So even if you think you don't quite tick all the boxes, we still encourage you to apply.
Additional Information Values and Life at Xplor Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day: Make life simple Build for people Move with purpose Create lasting communities If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success.
We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are: 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
#Give Back Days/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
Unlimited access to Linked In Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS.
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
Access to free mental health support.
Ready to apply?
To start your application, please submit your resume and we will be in touch as soon as we can.
Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We understand that diverse candidates have diverse needs.
We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via More about us We're the first global platform combining Saa S with embedded payments, and tools to help businesses grow and succeed.
We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.
Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for.
Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only.
Please don't send your application via email.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
-
Customer Success Coordinator
vor 3 Wochen
Melbourne, Österreich Yourtrellis VollzeitTrellis is a Software and Data-as-a-Service provider supporting organizations to speed up their sustainability journey towards net-zero targets and utility/resource optimization.Trellis leverages various technologies to intercept, process, and interpret large volumes of financial-grade data to support businesses and governments in making better data-based...
-
Customer Success Coordinator
vor 1 Monat
Melbourne, Österreich Mclean Care Vollzeit12-month Fixed Term ContractPart Time 30 hours per week, you choose your days 4 or 5? Are you passionate about making a meaningful difference in clinical excellence anywhere, anytime?Our bespoke virtual clinic is experiencing significant growth across Australia and is significantly impactful in regional and rural Australia where there is a known clinic...
-
Customer Success Team Coordinator
Vor 5 Tagen
Melbourne, Österreich Fusion5 Pty Ltd. VollzeitAre you a true people person and a born organiser?Do you have lots of initiative and want the opportunity to make a role your own?Flexible working arrangement - split your time between the corporate office and the home office.We are seeking a vibrant, enthusiastic Customer Success Team (CST) Coordinator to join our Customer Success team.This role is a rare...
-
Customer Success Team Coordinator
Vor 6 Tagen
Melbourne, Österreich Fusion5 Pty Ltd. VollzeitAre you a true people person and a born organiser?Do you have lots of initiative and want the opportunity to make a role your own?Flexible working arrangement - split your time between the corporate office and the home office.We are seeking a vibrant, enthusiastic Customer Success Team (CST) Coordinator to join our Customer Success team. This role is a rare...
-
Customer Success Coordinator
vor 1 Woche
Melbourne, Österreich Xplor VollzeitCompany DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...
-
Customer Success Coordinator
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...
-
Customer Success Coordinator
vor 2 Monaten
Melbourne, Österreich Xplor VollzeitCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor...
-
Customer Success Coordinator
vor 1 Woche
Melbourne, Österreich Xplor VollzeitAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...
-
Customer Success Coordinator
vor 1 Woche
Melbourne, Österreich Xplor VollzeitCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...
-
Customer Success Coordinator
vor 2 Wochen
Melbourne, Österreich Xplor VollzeitJob Description About the opportunity Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers' experiences.You will help our...
-
Customer Success Coordinator
vor 1 Monat
Melbourne, Österreich Xplor VollzeitCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor...
-
Customer Success Coordinator
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...
-
Customer Experience And Sales Coordinator
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Experience and Sales Coordinator (Aquahub) Customer Experience and Sales Coordinator (Aquahub) The Customer Experience and Sales Coordinator will be responsible for overseeing the Customer Experience and Sales team at Aquahub and Croydon Memorial Pool (CMP).Reporting to the Customer Experience and Business Development Manager, the Coordinator will...
-
Customer Success Engineer
vor 1 Monat
Melbourne, Österreich Zscaler VollzeitThe Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security.Sales, Customer Success, Sales Enablement, Solution...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Genesys VollzeitCustomer Success Manager Location: Melbourne or Sydney The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM, you are the customer's advocate and champion throughout their journey with...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
