Home Care Manager
vor 1 Monat
Aged & Disability Support (Community Services & Development)
Amaroo Care Services Inc. is a leading provider of Retirement Villages, Home Care, and Residential Aged Care Services.
With high-quality facilities and service, our residents enjoy genuine care and a relaxed lifestyle.
We are a flexible and community-based organisation committed to making your career with us the best one.
About the role: We are seeking a dedicated, energetic and experienced Manager to lead and grow our Amaroo@Home program, focusing on enabling our clients to continue to live in their home while receiving the support they choose in a safe, caring environment for the client and staff.
Reporting to the General Manager of Residential & Home Care, you will be responsible for the operational, budget and financial management, and the quality improvement of the home care services, with programs based in Gosnells and Denmark.
This role has a strong emphasis on increasing the volume and range of services delivered.
Key responsibilities: Quality Improvement Participate in clinical governance meetings and evaluate the effectiveness of current policies through designing, implementing, and evaluating internal audits.
Review clinical policies and procedures, communicate changes to the Team, including delivery and coordination of infection control procedures, particularly infection outbreak management.Apply knowledge to the assessment, planning, and evaluation of care provided and funded by Home Care Packages, brokerage agreements, and private funding agreements.Lead external audit activities initiated by the Quality and Safety Commission and implement legislation as required as an Approved Provider of Home Care Packages.Regularly review complaints, audit findings, hazards, near misses, incidents, and injury reports and implement the continuous quality improvement process.Budget and Financial Management Prepare and monitor Home Care Package budget; monitor closing balances to ensure that provided support is adequately funded and take actions to remedy deficit balances should these occur.Be assigned growth targets and be responsible for the development of the Annual Home Care Budgets and reviewing monthly Profit and Loss reports, managing revenue and expenses in line with organizational budgets.Provide timely and accurate timesheets to the Finance Department for processing and payment of wages, together with completed documentation regarding staff leave.Develop and supervise processes that verify and confirm completed services are accurately recorded for the purpose of consumer account billing and payment of staff wages.Reporting and Other Operational Duties Responsible for the formation, content, and delivery of a monthly report to the Executive, and external reporting to regulatory authorities as required.Abide by delegated authority policy; the Home Care Manager is responsible for purchasing resources required for service delivery functions, including preparing purchase orders and submitting approvals for payment of invoices to Finance.Supervise ordering and storage of clinical supplies held in 'imprest'.Responsible for new HCP consumer enquiries, including the assessment of prospective consumers.Liaise with the People & Culture Team for staff recruitment, conduct recruitment functions, identify training gaps, and initiate a training program to ensure that staff have the skills and abilities to deliver high-quality services.Prepare the Amaroo Home Care Consumer newsletter to facilitate timely communication with consumers.Provide after-hours support for the care team, particularly the escalation of concerns that occur on weekends and after hours.Investigate complaints, action appropriate remedies, and document outcomes, including staff and consumer complaints.Meet regulatory requirements in accordance with the parameters of the position.Other duties as directed/delegated within the scope of practice and may be required to work across any business area as necessary.Skills and Experience Required: Minimum 5 years of management and leadership experience ideally in a Community Services setting.Experience in quality management systems and commitment to the principles of continuous quality improvement.Coordinating the service delivery of the full range of Home Care Packages.Demonstrated strong experience in the growth of services and the development of growth strategies.Ability to engage with consumers and families to promote and foster positive relationships.Successful experience managing and maintaining a well-functioning team.Excellent interpersonal skills and ability to work independently.Valid driver's license and a current National Police Clearance not less than 6 months or willing to obtain.Benefits and Perks: In return, Amaroo will provide you with:
Great Salary Packaging options.Free onsite parking and own cafe.Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Home Care Manager?Do you have a current Australian driver's licence?What's your expected annual base salary?Amaroo has been supporting the Western Australian community for over 50 years.
Established in 1969, we've grown to become one of the leading aged care service providers in the State.
At Amaroo, we offer at-home services, independent living, and residential care options.
Our Amaroo@Home team offers comprehensive home care services to ensure our clients are safe, happy, and healthy within their own home.
Our Amaroo Village offers independent living units in Gosnells, Denmark, and Albany that afford our residents a low-maintenance lifestyle.
Finally, our Buckley & McMahon Caring Centres provide positive and supportive environments for our residents.
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