Live Chat Agent
vor 2 Monaten
We are looking for a dynamic and customer-oriented Live Chat Agent to join our support team. The successful candidate will be responsible for providing real-time assistance to customers via our live chat platform. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.
Key Responsibilities:
Customer Support:
Provide prompt and professional responses to customer inquiries via live chat.
Address customer issues, questions, and concerns efficiently and effectively.
Guide customers through troubleshooting processes and provide step-by-step assistance.
Problem Resolution:
Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary.
Ensure all customer interactions are logged and documented in the CRM system.
Product Knowledge:
Maintain a thorough understanding of the company's products, services, and policies.
Provide accurate information and recommendations to customers based on their needs.
Customer Relationship Management:
Build and maintain positive relationships with customers by delivering excellent service.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Team Collaboration:
Work closely with other support team members to ensure seamless service delivery.
Participate in team meetings and training sessions to stay updated on new products, services, and support processes.
Feedback and Improvement:
Gather customer feedback and report common issues to the team for continuous improvement.
Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction.
Qualifications:
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience in a customer service role, preferably in a live chat environment.
Excellent written communication skills with a strong command of grammar and spelling.
Ability to type quickly and accurately.
Strong problem-solving skills and the ability to think on your feet.
Skills:
Exceptional interpersonal skills and a customer-focused mindset.
Ability to handle multiple chat conversations simultaneously.
Strong attention to detail and the ability to manage time effectively.
Ability to remain calm and professional in high-pressure situations.
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