Telstra Corporation | Technical Expert
Vor 4 Tagen
Time left to apply: End Date: December 18, 2024 (7 days left to apply)
Job requisition ID: JR-10135003
Employment Type Permanent
Closing Date 17 Dec 2024 11:59pm
Job Title Technical Expert
Job Summary
Job Description Connect with Telstra
At every level, and in every business area, you'll have the opportunity to innovate and make a difference.
At Telstra, you'll be trusted to deliver, empowered to achieve, and developed to reach your full potential.
We'll give you the tools and support to have ownership and accountability over your role.
Here's what you can expect from us:
Flexible working.
Wherever you live, choose where, when, and how you work so you can be at your best.
There when life happens.
From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
Pay for performance.
We recognise outstanding contributions through our generous incentive programs.
Parental Leave.
A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay).
Receive superannuation contributions on paid and unpaid parental leave.
Unlimited learning.
Level up your credentials with access to 17,000 learning programs.
Learn 'on the job' and achieve university credits toward degrees and Master's programs.
Global presence.
With a global presence across 22 countries, there are many opportunities to work where we do business.
Extra perks.
Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Make a difference
As part of Global Networks & Technology, you will manage our world-class network covering Australia and connecting businesses globally.
Work with leading technology and change the way we do IT to meet our critical business needs.
Your work will expose you to innovative thinking, technologies, and global best practices.
As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.
What is the focus of the role?
This role is to ensure our customers come first.
You will need to provide real-time incident management best practices for Voice and Inter-carrier transport technologies.
You will provide a focus on responding, troubleshooting, and restoring both customer and network incidents.
An excellent opportunity has become available for a highly motivated and passionate Voice Technical Expert to join the Incident Management Operations Team.
The opportunity:
The role focuses on our customer and ensuring they come first.
You will provide a focus on responding, troubleshooting, and restoring both customer and network incidents.
This role will be great for someone who has strong incident and problem management skills.
You'll be on a rotating roster based onsite at the GOC in Melbourne.
Your key responsibilities and major tasks include, but are not limited to:
Respond and restore incidents for all aspects of the Voice Network to meet Service and Operational Level Agreements and team KPI's.
Ensure process compliance for respond and restore activities.
Liaise with technical experts, field workforce, level 3, level 4 support and/or Major Incident Management to facilitate incident restoration.
Provide updates for communicating incident progress to stakeholders and senior management within agreed timeframes.
Your role will be about driving towards restoration of customer impacting network faults within prescribed Service Level agreements.
You will be working collaboratively with a range of Telstra technological groups to resolve network faults.
Enough about us, let's talk about you.
To hit the ground running we are looking for individuals who can confidently demonstrate the following:
Experience working in a 24x7 Incident Management environment.
Experience with Next Generation OSS and VO capabilities.
Demonstrated ability to lead and drive to an incident to a customer outcome.
Strong experience in Voice technologies and operations – Highly desirable Strong customer engagement skills for troubleshooting customer incidents – Highly desirable Strong knowledge and proven experience in IP routing, switching – Highly desirable We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit.
We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.
When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
About Us We're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance, or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment Support We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
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