Customer Service Representative
vor 3 Stunden
This is a Customer Service Representative role with Nine based in Sydney, AustraliaNine is Australia's largest locally owned media company – the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment.
We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.-- Nine --Role Seniority - Entry Level · A role for someone with underlying potential, good motivation and ability to learn.
Typically no direct experience is required.More about the Customer Service Representative role at NineNine is seeking multiple Customer Service Representatives for full-time permanent and max-term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney.
You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.Join an enthusiastic team that is dedicated to delivering exceptional customer experiences.
We have multiple immediate openings available.This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process.
The Customer Service Team operates on a 7 day a week roster.
Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am.
Key Responsibilities:Deliver world-class frontline customer service that meets or exceeds customer experience targets.Manage customer interactions via phone, email, live chat, and web forms.Participate in mandatory in-office sessions during induction.Qualifications:Our ideal candidate will possess the following attributes:Exceptional customer service skills, including active listening and well-developed verbal and written communication abilities.A positive attitude and a strong willingness to learn and progress in your career.In return, we offer the opportunity to work with a talented team in a dynamic environment, where you can develop your skills and advance your career with an industry leader.
Comprehensive training and development will be provided to ensure your success.
Please consider applying even if you don't meet 100% of what's outlined Key Responsibilities Customer Query Handling Collaborative Issue ResolutionKey Strengths Verbal communication? Written communication Problem solvingWhy Nine is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Nine not with Hatch.
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