Healthe Care | Quality Officer | Australia
vor 2 Monaten
Add expected salary to your profile for insights
As we celebrate our 51st year, our commitment as an employer is centred on prioritizing our people, fostering a great home/work life balance.
Proudly standing as a leader in our field, we play a crucial role in shaping the future of healthcare in Australia.
We provide flexible working arrangements with opportunities to advance your career, all within a supportive environment where our employees are truly valued.
Company Description
As we celebrate our 51st year, our commitment as an employer is centred on prioritizing our people, fostering a great home/work life balance.
Proudly standing as a leader in our field, we play a crucial role in shaping the future of healthcare in Australia.
We provide flexible working arrangements with opportunities to advance your career, all within a supportive environment where our employees are truly valued.
Job Description
Are you passionate about driving quality, ensuring compliance, and fostering continuous improvement?
Join our team as a Quality Officer , where you'll play a vital role in supporting our commitment to excellence and adherence to industry standards.
Reporting to the Quality, Risk & Compliance Manager , the Quality Officer is responsible for managing incidents and complaints, conducting internal audits, and facilitating performance management processes.
This role also supports continuous improvement initiatives, ensuring compliance with HCA policies, NDIS Practice Standards, and relevant legislation.
Key Responsibilities
Collaborate with stakeholders on incident management, NDIS audits, and quality improvement initiatives.
Provide recommendations from incidents and audits, monitor action plans, and promote organizational learning.
Offer training and guidance to improve incident reporting processes and culture.
Support the performance management process in line with HR policy and procedures.
Engage with external stakeholders, including the NDIS Commission, consumers, and relevant authorities.
Skills Required:
The ability to complete and document professional, thorough, objective incident, complaint and HR investigations.
High level interpersonal and verbal communication skills, including the ability to engage in an exploratory and non-accusatory manner with a wide variety of stakeholders.
Excellent written communication skills for professional and objective correspondence, formal minute taking and report writing.
Well developed organisational skills, including the ability to plan, prioritise and manage competing tasks and meeting deadlines.
Excellent data analysis skills, and the ability to assess compliance against standards and identify trends.
Moderate to advanced computer literacy - advanced MS Office skills and ability to use incident management software.
Initiative, flexibility and strong attention to detail.
Qualifications
Demonstrated previous experience in risk-based assessment or ability to acquire quickly.
Experience in report writing or equivalent complex report writing.
Demonstrated high level time management, prioritisation and organisational skills with ability to meet tight deadlines.
Ability to manage sensitive and at times confronting information.
Demonstrated ability to work across multiple IT platforms including Teams and the full Microsoft Office suite.
Experience in the Disability sector (desirable).
Knowledge of NDIS Practice standards.
Additional Information
About HCA:
Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.
Our Benefits:
People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence.
Supportive Team: Thrive in a close-knit, friendly, and supportive team environment.
Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career.
Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance.
Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday.
Our Culture:
We are a team working together, we never forget that we're people-focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders | We understand your needs.
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits.
Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
Please apply with your current CV and cover letter.
At HCA we are committed to embracing diversity and providing a safe working environment.
To learn more about HCA:
Only shortlisted candidates will be contacted.
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