Customer Support Representative
vor 3 Wochen
Hi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.About the TeamThis is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.About the RoleAs a Customer Support Representative, you'll be a key driver of exceptional customer experiences, directly influencing satisfaction, retention, and brand loyalty. Your role shapes the customer journey and provides valuable insights that support the long-term success of the business. This role is critical in shaping the customer experience, influencing brand loyalty, and driving strategic insights that contribute to overall business outcomes and strategy.What You'll Be DoingServe as the first point of contact for clients via phone, email, and chat, providing prompt, courteous, and accurate responses to inquiries about accounts, transactions, products, and services.Resolve customer issues, troubleshoot problems, and ensure that all concerns are addressed in a timely and professional manner.Assist customers in navigating and utilizing the full range of product features, answering questions, and troubleshooting common issues to ensure successful product adoption.Provide ongoing support and resources to help customers stay informed about product updates, new features, and optimized ways to use the product.Investigate and resolve customer issues, including account discrepancies, payment issues, and transaction concerns, while keeping customers informed of progress.Escalate complex issues appropriately, ensuring resolution in line with service level agreements.Adhere to all relevant financial regulations, policies, and procedures to ensure compliance and mitigate risk during customer interactions.Collect customer feedback and provide insights to management on potential improvements to products, services, or customer processes.Assist in identifying recurring issues or trends and work with relevant teams to propose solutions for improved customer satisfaction.About YouExcellent verbal and written communication skills, with the ability to clearly explain solutions and outcomes to customers.Strong attention to detail, ensuring accurate data entry, issue resolution, and follow-up.Ability to work effectively as part of a team, contributing to team goals and collaborating with colleagues across departments.Comfortable with change and able to adjust to evolving processes, tools, and customer needs.Strong critical thinking skills, with the ability to resolve issues independently and escalate when necessary.Our Culture & BenefitsOur values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it's called Flexperience, and it's designed by you and your teamOur partnership with Smiling Mind helps support the wellbeing of our team members and customers.Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment.A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus moreCommunities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution.Access to best-in-class discounts and vouchers from leading retailers, and a lot more.We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply Research tells us that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOB's standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you
#J-18808-Ljbffr
-
Clinical Support Representative
vor 4 Wochen
Sydney, Österreich This Is An It Support Group VollzeitClinical Support Representative – Sydney SouthPhysical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.Reporting to the Sales Manager, Recon, the Clinical...
-
Clinical Support Representative
vor 4 Wochen
Sydney, Österreich This Is An It Support Group VollzeitClinical Support Representative – Sydney South Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.Reporting to the Sales Manager, Recon, the Clinical...
-
Customer Support Representative Traineeship
Vor 3 Tagen
Sydney, Österreich Komatsu Australia Pty VollzeitCustomer Service Representative / Parts Interpreter Traineeship 2026 Intake - APPLICATIONS OPENAUR31020 Certificate III in Automotive SalesAt Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.We encourage people with diverse backgrounds to apply for this role.The...
-
Application Support Representative
vor 4 Wochen
Sydney, Österreich Westrac VollzeitAt WesTrac, we're made for more of what matters most.More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted.More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help...
-
Customer Service Representative
vor 3 Monaten
Sydney, Österreich Cke Restaurants VollzeitWHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 15,000 students and growing. We don't simply provide a bed and roof; we also offer a unique experience and a safe environment to help students make the most of their studies.THE IDEAL CANDIDATE We...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer Service Representative – 1x Part Time and 1x Full Time position Position Title: Customer Service RepresentativeImmediate start: 2 months initially with view to extendPay Rate: $40.17 p/h + SuperLocation: ParramattaFull Time position: 1x 35hour positionPart Time position: 1x 25hour positionAbout the Role:Our client is seeking a motivated (PT & FT)...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Brickworks Limited VollzeitSalary: Attractive Salary + Great Benefits + OpportunitiesWe're seeking a self-motivated and confident Customer Service Representative to join our team at our Brickworks NSW office in Oakdale Industrial Estate, Horsley Park.You will be responsible for assisting in the development and growth of Brickworks as a front-line representative, while ensuring...
-
Customer Service Representative
vor 45 Minuten
Sydney, Österreich Connecteam VollzeitAbout Us Connecteam is a fast-growing startup on a mission to change the deskless work experience.With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless.We are expanding our team and are looking for talented, experienced, passionate Customer Service Representatives to join us! About the Job As a Customer...
-
Customer Service Representative
vor 2 Wochen
Sydney, Österreich The Law Society Of Nsw VollzeitFull time permanent role35 hour working weekLocated in the heart of Sydney's CBD (Martin Place)The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time...
-
Customer Service Representative
vor 1 Monat
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full-time permanent Customer Service Representative to join our Customer Experience department.About the role The...
-
Customer Service Representative
vor 3 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full-time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Law Society Of Nsw VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Law Society Of Nsw VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the role The...
-
Digital Customer Representative
vor 2 Wochen
Sydney, Österreich Sourcefit VollzeitAbout the client: At Instructure, we believe in the power of people to grow and succeed throughout their lives.Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.We do this by giving smart,...
-
Customer Service Representative
Vor 5 Tagen
Sydney, Österreich Bayside Group VollzeitCustomer Service RepresentativeOur client, Polestar Australia, a highly innovative luxury automotive brand, is seeking a Customer Service Representative to join their Customer Service team.This position is intended to transition to permanent status after a six-month period subject to satisfactory performance.Focusing on delivery of exceptional customer...
-
Customer Support Representative
vor 3 Wochen
Sydney, Österreich Myob Group Limited VollzeitHi! And thanks for stopping by!We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Healius Limited VollzeitLocation: ryde, New South Wales, AU, 2113Job reference: #13233Work type: Full Time (Permanent)About the Role As a Customer Service Representative at Lumus Imaging, you'll work in a modern office equipped with cutting-edge technology designed to support you in assisting referring practitioners and patients.You'll collaborate closely with Clerical staff,...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Connecteam VollzeitThis is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐**About the Job** As a Customer Service Representative you will be part of a team...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Healthcare Professionals Group VollzeitBenefits Be a part of a global medical device organisationPermanent role opportunity located in the heart of Lane Cove$70,000 + super + bonusParking on-siteEmployee rewards programWFH one day per week after probationAbout the companyWork for a global medical device company operating across advanced devices for medical professionals across the globe.Our...
-
Customer Service Representative
vor 3 Monaten
Sydney, Österreich Woodward, Inc. VollzeitCustomer Service Representative (CSR) Apply locations: Sydney, AUTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR103317As a Customer Service Representative (CSR), you will be directly supervised by the Customer Service Manager (CSM) and will play a crucial role in supporting the delivery of our products and services in alignment with...
