Customer Support Specialist
vor 1 Tag
Customer Support Specialist
Apply locations Sydney, NSW time type Full time posted on Posted 5 Days Ago job requisition id JR302
Why work for TyroWe're not just like every other bank.
Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people.
You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.
Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business.
We go to great lengths to ensure a positive and enjoyable employee experience for all.
Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the roleTyro's Customer Support team is one of the most widely regarded in Australia.
We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks.
We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously.
Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business.
We offer a rotating roster within 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from our brand new CBD office.
This is a full-time permanent role (38 hours a week).
Please note that this role will entail some weekend work as part of your roster.
Joining our team means doing what you love - helping people.
On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email.
You'll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers.
Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile
This role is a hybrid position, with a requirement to be in office 2 days a week and the option to work from home for the remaining 3 days. What You'll DoAnswer all incoming calls in a professional and efficient mannerEducate customers of Tyro's products and servicesTroubleshoot any issues regarding terminals and eCommerce enquiriesGuide our customers through the EFTPOS activation processResolve all complaints through effective communication skills and escalate to team lead when neededCollaborate closely with various internal teams to identify or create innovative solutionsRecord detailed and accurate notes of merchant enquiries in a timely and efficient mannerUphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day workWhat You'll BringPrevious experience in Retail, Hospitality or Contact CentreAn infectiously upbeat attitude and a bubbly personalityA passion for customer experience and providing exceptional serviceStrong written and verbal communication skillsPerks and BenefitsWe've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia.
Here are just some of the things Tyros tell us they love about working here:
A hybrid working policy that truly enables you to live your best lifeLearning and career development opportunities16 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayWe're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesPersonal finance initiatives#LI -Hybrid
#J-18808-Ljbffr
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Hsi VollzeitAbout the jobSolv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Hsi VollzeitAbout the job Solv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Hsi VollzeitAbout the job Solv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Technical Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Relevance Ai VollzeitAbout Relevance AIWe are a fast growing Series A backed startup building the Home of the AI Workforce.Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.We are a team of 30+, growing fast and based in Sydney and San Francisco,...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Coatue Management L.L.C. VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Attentive Inc VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Coatue Management L.L.C. VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist
vor 2 Monaten
Sydney, Österreich Betashares Capital Limited VollzeitCustomer Support SpecialistDepartment: Customer SupportEmployment Type: Permanent - Full TimeLocation: SydneyDescriptionThe Customer Support team at Betashares is responsible for onboarding, educating, and supporting Betashares Direct customers.As one of the early hires in our team, you will have a great opportunity to drive impact and growth as the...
-
Associate Customer Support Specialist
vor 3 Monaten
Sydney, Österreich Enable International VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we're creating a healthy,...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Attentive VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Attentive Inc VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist, Australia
vor 4 Wochen
Sydney, Österreich Attentive VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Associate Customer Support Specialist
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships.Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we're creating a healthy,...
-
Customer Support Specialist
Vor 5 Tagen
Sydney, Österreich Recollective VollzeitCustomer Support Specialist - Sydney, Australia (Remote)4 days agoPay: CompetitiveEmployment type: Full-TimeJob DescriptionReq#: 95Who We Are:Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities.Launched in 2011, Recollective is recognized in the...
-
Hsi | Customer Support Specialist | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout the job Solv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Sydney, Österreich Tideri Jobbörse VollzeitAbout Relevance AI We are a fast growing Series A backed startup building the Home of the AI Workforce.Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.We are a team of 30+, growing fast and based in Sydney and San Francisco,...
-
Customer Care Specialist
vor 8 Stunden
Sydney, Österreich Cuscal Limited VollzeitThis is a Customer Care Specialist role with one of the leading companies in AU right now 🔥 -- Cuscal Limited -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Cuscal Limited 🧐🧐## **Job Description** **We are looking for a Customer Care Specialist to join our...
-
Recollective | Customer Support Specialist
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Support Specialist - Sydney, Australia (Remote) 4 days ago Pay: Competitive Employment type: Full-Time Job Description Req#: 95 Who We Are: Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities.Launched in 2011, Recollective is recognized...
-
Attentive | Customer Support Specialist, Australia
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
