Team Leader Customer Engagement
vor 1 Monat
Team Leader Customer Engagement - CommSecSupervisors/Team Leaders (Call Centre & Customer Service)
Full time
At CommSec, we provide our customers with easy-to-use investment tools and resources to put them in control of their investment decisions.
As Australia's leading online retail stockbroker, we offer convenient services and take care of our personal and institutional online trading and premium personal private banking customers.
The Customer Engagement Team are the first point of contact for our CommSec customers.
We build trust and confidence that translates to customer advocacy and makes CommSec the best choice for investors.
We strive to provide a great customer experience with every interaction.
Do work that matters As a Team Manager in the Commsec Contact Centre you will:
Be responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.Successful delivery of quality service to customers and business partners (internal & external)Coach your team to ensure they are able to meet and exceed their performance targetsContinual review and improve business practices and processesDay to day responsibility for meeting business objectives across a range of Key Performance IndicatorsWork with your Contact Centre Manager, Executive Manager, peers and people to lead a contact centre focussed on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiativesWe're interested in hearing from people with: Experience in managing and coaching people preferredAbility to think creatively and to problem solve, develop solutions and share outcomesAbility to cope in a high pressure environmentUnderstanding of traditional Contact Centre metricsAbility to think analytically and use data and insights to make decisionsDemonstrated ability to achieve deadlines and prioritise effectivelyThis is an outstanding opportunity to continue to build your brand and your career in a growing and successful business.
If this sounds like you apply now
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