Senior Strategic Designer
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Senior Strategic DesignerDivision: Australia Retail
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Senior Strategic Designer, you will be part of a small, flexible, and highly capable Customer Engagement - Strategy & Transformation team.
You'll play a crucial role in the development of integrated customer experiences and strategic initiatives that will enhance the bank's competitive positioning and support our customers through all assisted, physical, and digital channels.
This team also oversees the development of the 3-year sales and service strategy for the division as well as the Annual Operating Plan.
The Senior Strategic Designer will aid in the development of the Customer Engagement Experience Strategy by inputting into all aspects of the customer and banker journey.
This includes transforming pathways and bringing together data and insights to support strategic recommendations that inform the overarching customer strategy.
Role Type: 12 month opportunity, Full time
Role Location: Melbourne or Sydney All applications require a submission of a condensed portfolio no larger than 5MB showcasing key projects you have scoped right through to delivery. What will your day look like?As a Senior Strategic Designer, your key accountabilities include:
Collaborating to build an integrated Customer Experience: Collaborate effectively with team members, stakeholders, and customers, to gather valuable insights that drive business strategies and initiatives and demonstrate the ability to adapt and tailor your approach to meet the needs of various situations and stakeholder requirements.Building and communicating strategies: Convey complex concepts and strategies through compelling stories and narratives, presenting outcomes to a diverse range of stakeholders.
Articulate ideas clearly, whether providing a high-level overview or delving into detailed specifics as needed.Creating design artefacts: Present your work and outcomes in a visually impactful way.
This includes creating artefacts using tools such as PowerPoint, Figma/Figjam, or other formats as appropriate.Research: Leverage data, existing research, and conduct both qualitative and quantitative research to gain a deep understanding of business, customer, and market needs and identify opportunities across all stages of the design process (test, learn and iterate).Use your craft: Utilise your expertise in using design-led methods to analyse the ecosystem that the strategy operates.
Ideate, prototype, and effectively communicate solutions or recommendations.
Adapt and flex your approach based on the situation and stakeholders as appropriate.Facilitating alignment among diverse stakeholders: Unite diverse groups of stakeholders by adopting a neutral and balanced approach to foster alignment by building trust, fostering engagement, and creating a collaborative environment to drive effective outcomes.
Demonstrate approachability and expertise by actively listening and sharing your knowledge and experience in a way that instils trust and confidence.What will you bring?To grow and be successful in this role, you will ideally bring the following:
7+ years as a multi-disciplinary strategic/service designer with a solid background across both digital and non-digital experiences.Experience across the financial services sector, management consulting, or strategy.Experience in designing for multi-channel experiences, customer support functions, and teams.Confidence with a range of design/software tools (e.g.
PowerPoint, Figma, etc.)
whilst being open and adaptive to current trends and technologies.Ability to work at a fast pace and comfortable with responding to change.Experience in designing for integrated channel experiences using digital tools such as AI (optional but highly desirable).So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 77569.
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