Consultant (Customer Success) - Nowinfinity
Vor 7 Tagen
Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.
HUB24 delivers innovative product and technology solutions to empower better financial futures, together.
But it's not just about what we do.
It's about empowering the wealth industry to change peoples' lives for the better.
We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence.
Join the dynamic team at Class/NowInfinity.
As a Software-as-a-Service (SaaS) company, Class/NowInfinity is committed to delivering exceptional customer service and pioneering new frontiers in the financial software industry.
We are seeking a motivated and experienced Consultant to join our team.
In this role, you will provide both technical and management consulting services to Class/NowInfinity users, assisting them with the implementation and rollout of our SaaS solutions.
You will play a key role in training and customer success activities, ensuring that our users maximize the value and efficiency of our products.
This role is a permanent full-time opportunity, based out of either our Gold Coast, Brisbane, Sydney or Melbourne offices. Responsibilities:Assist the customer through the "first 30 day" implementation plan including planning for user access, training, data transitions, business policy settings, historical data import and ASIC integrations where applicable.Provide expert consulting services for the implementation and rollout of Class and NowInfinity SaaS solutions.Deliver comprehensive training to users, ensuring they can effectively utilize the software.Support customer success initiatives, guiding users to achieve their business objectives with our products.Collaborate with internal teams to enhance customer experience and software performance.Troubleshoot and resolve technical issues, ensuring high levels of customer satisfaction.Experience Required:Strong communication skillsAbility to work in a fast-paced environmentExcellent written and oral communication skillsExperience in onboarding new and existing clients to softwareExperience in managing client accountsExperience working in customer successTechnical aptitude and ability to learn software programsDesirable:Knowledge or experience working with a SaaS productKnowledge of Australian Superannuation legislation and practiceExposure in the preparation/lodgement of forms related to ASICExperience with Customer Relationship Management (CRM) software such as SalesforceKnowledge of Trust and corporate registry compliance requirementsKnowledge of NowInfinity, Class or other SMSF administration systemsExperience working in Business Services, Trust and/or Tax AccountingExperience working in corporate complianceBenefits and Life at HUB24Learn more about our employee benefits HERE.
We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
If you don't feel you fit this role 100%, we would still love to hear from you.
Tell us what you're interested in - you still might have a skill we didn't realise we needed
The Recruitment Process:- Acknowledgement email once your application has been submitted.
- Our Talent team will start reviewing your application, if unsuccessful you will be notified.
- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
- If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
- Should you require any accommodations to the recruitment process, please contact ****** and one of our team will be in touch.
- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team.
Depending on the role, there may be more than two interviews.
- Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process, a police check will be conducted on all successful candidates*.
Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 CircleBack Initiative Employer – we commit to respond to every applicant.
Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.
We have been nominated and placed on the BOSS Best Places to work list.
#J-18808-Ljbffr
-
Consultant (Customer Success) - Nowinfinity
vor 3 Wochen
Melbourne, Österreich myprosperity VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Consultant (Customer Success) - Nowinfinity
vor 3 Wochen
Melbourne, Österreich myprosperity VollzeitA BIT ABOUT USClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Consultant (Customer Success) - Nowinfinity
vor 2 Wochen
Melbourne, Österreich Hub24 Group VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Class Super | Consultant
vor 1 Tag
Melbourne, Österreich Buscojobs VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX : HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Hub24 Limited | Consultant
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just about what we...
-
Associate Product Manager
vor 2 Monaten
Melbourne, Österreich Class Limited VollzeitA BIT ABOUT USClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just about...
-
Associate Product Manager
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Customer Success Consultant
vor 1 Monat
Melbourne, Österreich Phocas Software VollzeitAs a high-growth tech company selling software in a competitive global market, the work is not easy. But it's interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and...
-
Customer Success Consultant
vor 1 Monat
Melbourne, Österreich Phocas Ltd VollzeitAs a high-growth tech company selling software in a competitive global market, the work is not easy.But it's interesting and super fun.As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas.You strive to retain our customers, turn them into advocates for Phocas and...
-
Customer Success Consultant
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitCome shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
-
Customer Success Consultant
vor 4 Wochen
Melbourne, Österreich Lexisnexis Risk Solutions VollzeitCustomer Success Consultant (SME)--Software Solutions Apply locations: Taipei, Seoul, Sydney, Australia, Singapore - ELS Winsland HouseTime type: Full timePosted on: Posted 2 Days AgoOur Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Compass Education VollzeitCome shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product that...
-
Customer Success Representative
vor 1 Monat
Melbourne, Österreich EonX VollzeitEonX is Australia's leading loyalty fintech, specialising in creating bespoke platforms for Australia's largest ASX200 listed organisations and iconic brands across the banking, insurance, utilities, pharmaceutical, sports & entertainment industries.This is an amazing opportunity to join a dynamic and highly innovative team with a great social culture and...
-
Senior Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Liveperson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Senior Customer Success Manager
vor 1 Monat
Melbourne, Österreich Liveperson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Customer Success Associate
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitAt Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.Building a category takes grit, determination, and an appreciation for the...
-
Customer Success Specialist
vor 1 Tag
Melbourne, Österreich Buscojobs VollzeitCustomer Success Specialist - Life Science Software KE Select is one of Australia's leading Scientific and Medical recruitment firms.With offices and reach throughout ANZ and a market presence spanning almost 10 years, KE Select is quickly becoming the recruiter of choice for many organisations within the Life Science, Medical Device, Clinical Diagnostics...
-
Customer Success Manager
Vor 3 Tagen
Melbourne, Österreich Splitle VollzeitResponsibilitiesAs a CSM, you will take ownership of relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Upland Software VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
