State Government Of Victoria, Australia | Senior Dispute Resolution Advisor
Vor 2 Tagen
Job type: Full time
Organisation: Ambulance Victoria
Salary: Salary not specified
Reference: AV/1838203
Job posted: 03/01/2025
Closes: 17/01/2025
This is a Full Time, Permanent position.
While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.
About the role
We are seeking a Senior Dispute Resolution Advisor to provide support for our Professional Standards and Behaviours Department.
The department operates with a dual mandate of response and prevention, utilizing a trauma-informed, person-centred process for responding to workplace harm and misconduct, while also delivering an evidence-based preventative program to reduce the incidence of workplace harm.
Responsibilities of this position include, but are not limited to:
Establish strategies to prevent, minimise or resolve workplace harm by designing and implementing a person-centred approach to conflict resolution.
Develop, advocate, and utilise mediation-style, preliminary conferencing as part of AV's aim for a safe, fair, and inclusive workplace, including providing professional advice and guidance to all parties.
Coordinate the progress of complex complaints through the complaint life cycle, including preparing for triage and implementing an end-to-end case management plan.
Provide tailored conflict resolution services (mediation and complaint avenues) to all employees ensuring a consistent person-centred approach.
About you
To be considered for this position, you will possess:
Tertiary qualification in Human Resources, Employment Law, or a related discipline (or progress towards), or significant experience in Human Resources focusing on performance/disciplinary matters.
Successful completion of a recognised mediation course or equivalent combination of training and extensive relevant experience in contemporary conflict resolutions.
Eligibility for accreditation under the National Mediator Accreditation System (NMAS).
A commitment to a high-performing, psychologically safe and collaborative team environment.
Sound knowledge of employment law and experience in highly unionised employment environments.
Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.
If you are ready to be an integral part in bringing our values of Care, Accountability, Respect , and Excellence to life at AV, we want to hear from you
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
Your application should include:
Cover letter outlining your experience and interest in the position.
Current resume.
A separate document addressing the key selection criteria from the position description.
Applications must be submitted by 11.59pm (AEST or AEDT) on Friday 17th January .
Applications must be submitted via the AV Careers Centre website here to be considered.
Emailed applications will not be accepted.
At all levels of our organisation, a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community.
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