Senior Dispute Resolution Advisor
Vor 2 Tagen
Job type: Full time
Organisation: Ambulance Victoria
Salary: Salary not specified
Reference: AV/1838203
Job posted: 03/01/2025
Closes: 17/01/2025
This is a Full Time, Permanent position.
While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.
About the role We are seeking a Senior Dispute Resolution Advisor to provide support for our Professional Standards and Behaviours Department.
Responsibilities of this position include, but are not limited to:
Establish strategies to prevent, minimise or resolve workplace harm by designing and implementing a person-centred approach to conflict resolution.Develop, advocate, and utilise mediation-style, preliminary conferencing as part of AV's aim for a safe, fair, and inclusive workplace, including explaining and providing professional advice and guidance to all parties.Coordinate the progress of complex complaints through the complaint life cycle, including preparing for triage, developing and implementing an end-to-end case management plan, whilst ensuring a person-centred approach to complaints.Provide a suite of contemporary, tailored conflict resolution services (mediation and complaint avenues) to all employees ensuring a consistent person-centred approach.About you To be considered for this position you will possess a tertiary qualification in either Human Resources or Employment Law, or a related discipline (or progress towards), or significant experience in Human resources with a focus management of performance/disciplinary matters.
Other requirements include:
Successful completion of recognised mediation course or equivalent combination of training and extensive relevant experience conducting contemporary conflict resolutions.Eligibility for accreditation under the National Mediator Accreditation System (NMAS).A commitment to a high-performing, psychologically safe and collaborative team environment.Sound knowledge and high level of relevant experience in delivering person-centred and restorative workplace practices with demonstrated record of providing safe and fair alternatives.Sound knowledge of employment law and experience working successfully in highly unionised employment environments.Working at Ambulance Victoria As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you
To apply for this role, you will be redirected to the Ambulance Victoria job application system.
Your application is an integral part of the selection process and should include:
Cover letter outlining your experience and interest in the position.Current resume.A separate document addressing the key selection criteria from the position description.Applications must be submitted by 11.59pm (AEST or AEDT) on Friday 17th January.
Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered.
Emailed applications will not be accepted.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.
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