Chief Experience Officer

vor 1 Monat

Sydney, Österreich Orchard Talent Group Vollzeit

The Organisation October 2022 marked the conjoining of two of the nation's leading Human Services organisations, Lifestyle Solutions and Possability Group.
The ambition on creation was to unlock a new frontier for Human Services.
A service that better amplified and enhanced access to a diversity of care services for all Australians.
A service that better championed the vulnerable.
A service that maximised diversity, promoted an ecosystem of safety and that collectively focused on delivering national, systemwide impact.

Following the appointment of two experienced and inspiring CEOs, and creation of the next 12-month strategic plan, Possability has a vision of advocacy, care enhancement and commercial stability.

The Opportunity Reporting to the Chief Executive Officer, the Chief Experience Officer (CXO) will be a key member of Possability's Executive leadership team.
The CXO is responsible for developing and driving internal and external strategies aimed at improving customer satisfaction, employee engagement, external stakeholder engagement, loyalty & brand advocacy and culturally aligned DEI initiatives that support the vision and purpose of the organisation.
The key areas of responsibility for the CXO include:
Embedding a team culture that is values aligned, accountable and high performing.
Ensuring sector-leading marketing and communications strategies promoting Possability's brand and market presence.
Elevating employee and client experience to ensure attraction, retention and development.
Developing and implementing Possability's DEI strategy promoting equity and inclusion across the entire organisation.
Government and stakeholder engagement strategy, ensuring relationships are established and maintained.
About You We are seeking an innovative and entrepreneurial senior Executive with a demonstrated track record leading client-centric initiatives and driving engagement across complex stakeholder environments.
As a strategic partner to the CEO, the successful candidate will advise the organisation on all matters of external engagement and customer satisfaction, whilst leading internal initiatives to enhance employee experience.

You will excel at people leadership, bringing strengths in supporting large teams through significant change as well as exceptional stakeholder engagement skills to drive consensus and collaboration across diverse stakeholders.
You will remain committed to fostering a performance-based and values-driven culture that delivers on exceptional care outcomes, best positioning Possability as both a provider and employer of choice.

What's on Offer This is an exciting opportunity to join a highly impactful community services provider and work in an influential and critical leadership capacity, with clear impact on the success of the organisation.
An attractive remuneration package and benefits will be offered to the successful applicant, including not-for-profit salary packaging.

How to Apply For a confidential discussion or role related questions, please contact Georgie Porter or Desiree Riechert of The Orchard Talent Group via email at to arrange a time to speak.
To apply please submit your current CV via the link.

Applications close 20 October 2024
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