Director Of Operations
vor 2 Monaten
A global leader in travel services is seeking a highly skilled Director of Operations to oversee and drive performance.
The ideal candidate will be an experienced executive capable of leading a large, cross-functional team and ensuring high-quality, timely responses to client needs, even in high-pressure situations.
Role Overview
The Director of Operations is responsible for end-to-end operational excellence in handling client requests, solving logistics challenges, and ensuring that all client service level agreements (SLAs) are met or exceeded.
This includes managing strategic initiatives, overseeing critical contingency planning, and collaborating with other regional leaders to maintain and improve operational standards.
This is an ideal position for a results-driven individual with a strong background in client relations, leadership, and operational problem-solving.
Key Responsibilities Operational Leadership: Oversee operational performance and be the primary escalation point for complex issues, including unexpected disruptions and delays.Client Relations: Build and maintain client relationships, with a strong customer-first focus; serve as the main escalation contact for client inquiries.Strategic Initiative Management: Align operational strategies with business needs, monitoring and optimizing Key Performance Indicators (KPIs) to ensure consistent, high-quality service.Contingency Planning: Lead and execute effective contingency plans for operational disruptions to minimize impact on service delivery.Team Development: Mentor and guide a diverse team, including Managers, Supervisors, and various operational support roles.Continuous Improvement: Regularly review and recommend improvements to streamline processes and enhance the daily operational plan.Collaboration: Work closely with other vertical leads and senior management to share insights, discuss issues, and coordinate responses for operational efficiency.Qualifications Experience: Extensive experience in operational leadership within the travel industry.
Experience working closely with airlines and accommodation suppliers is a plus.Leadership: Proven ability to lead large, geographically dispersed teams and drive performance excellence.Client-Focused: Strong background in client relationship management, with a commitment to providing courteous and professional service.Problem-Solving: Strong analytical and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.Technical Skills: Advanced knowledge of Microsoft Office, particularly Excel.Communication: Excellent verbal and written communication skills.Flexibility in schedule may be required to meet business needs.
If you're a proactive leader with a proven track record in operations, we encourage you to apply
Salary & Benefits
Competitive compensation package, including a comprehensive benefits package and opportunities for professional growth within a global organization.
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