Director Of Operations, It
vor 1 Monat
Full time
Director of Operations, IT
Sydney Campus
Full-time, Ongoing opportunity
Rewarding opportunity Friendly and collaborative environment Competitive salary + 14.25% superannuation About the university The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the office The Information Technology Office is at the forefront of the University's success, driving cutting-edge technology solutions that empower Learning & Teaching, Research, and Administration across the institution.
Our Information Technology Office is committed to an ambitious digital transformation journey, whilst fostering a culture of innovation and engagement across the University.
We serve as trusted advisors, proactively identifying and prioritising continuous improvement initiatives and delivering impactful digital technology changes.
Our goal is to ensure a resilient and forward-thinking IT environment that consistently meets the evolving needs of our community.
About the role The Director of Operations is responsible for leading the digital excellence, service delivery, and operations, and ensuring excellent customer service.
This role is crucial in improving the university's digital platforms, technological infrastructure, and delivering high-quality IT services to support the university's mission and objectives.
Key Responsibilities
Leading a team of business partners to maintain and improve enterprise platforms.
Driving UX / UI improvements across customer platforms.
Design and deliver platform improvements focusing on a customer-centric lens.
Contribute to the digital strategy and transformation plan.
Responsible for the oversight of service delivery, ensuring reliability, security, and scalability to meet university needs.
Lead the service delivery team to ensure efficient, high-quality IT services and improve customer satisfaction through best practices.
Develop and implement strategies for outstanding customer service, resolving issues promptly and effectively.
Identify and mitigate IT risks, ensuring regulatory compliance.
Establish relevant KPIs to track IT performance, providing regular reports to senior leadership.
Contribute to the strategic and operational governance of the IT department as a member of the senior IT leadership team.
Qualifications, skills & experience
Postgraduate qualifications in information technology, Computer Science, or related field.
Hands-on experience with delivering digital platform improvements.
Industry qualification and/or extensive relevant experience in either Experience Design, UX, Information Technology, or Business Administration.
10+ years' experience delivering technology services in complex, high availability technology environments that deliver critical digital services.
Proven expertise in the management of significant human and material resources.
Expert ability in applying service and digital design methodologies such as UX, UI, Service Delivery with a customer experience focus to solve complex business problems aligned to the priority areas as defined by our strategic, operational and stakeholder needs.
Jira Service Management experience or ability to demonstrate experience with similar technology.
Proven experience in managing large-scale IT projects and change management initiatives.
Strong understanding of IT demand management and strategic planning.
Demonstrated leadership and team management skills.
How to apply Please apply online with a resume and cover letter outlining your suitability for the role.
To expedite the process, we will begin shortlisting and conducting interviews prior to the close of the advertisement.
We encourage applicants to apply as soon as possible.
Applications closing date: 29 November 2024
Applicants are expected to have current and valid work rights in Australia.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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