Sales Support Officer
vor 2 Wochen
Join a team that is changing millions of lives.Transforming smiles, changing lives.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.Ready to join us?About this opportunityWe are seeking a highly organized and detail-oriented Sales Support Officer to join our team. Reporting directly to the Director of Sales, ANZ, in this role, you will play a critical part in supporting the sales team, acting as a key link between sales and support functions to ensure seamless operations. You will be responsible for managing tasks, maintaining sales systems, preparing reports, and coordinating across departments to drive efficiency and support the team's success. The ideal candidate will possess excellent organizational skills, a strong grasp of CRM systems, and the ability to handle multiple priorities.In this role, you will…Sales Team SupportDaily Support: Provide day-to-day support to the sales team, addressing inquiries, preparing resources, and troubleshooting issues to ensure they can focus on achieving sales goals.Sales Documentation: Prepare, organize, and manage sales-related documents (e.g., quotes, contracts, proposals) to streamline the sales process and ensure accuracy.Assist with scheduling sales meetings, coordinating agendas, and following up on action items, ensuring effective time management for the sales team.Ensure all territory-related matters are correct, working closely with key stakeholders on continuous improvement frameworks.Cross Function CollaborationInternal Coordination: Act as a point of contact between sales and other departments (e.g., Clinical, Finance, Marketing, Customer Support) to align on activities, resolve issues, and streamline workflows.Order Processing & Fulfillment: Collaborate with operations and logistics teams to oversee order processing, shipment tracking, and timely delivery, ensuring a positive customer experience.Customer Support & Feedback: Coordinate with the customer support team to address customer inquiries related to sales and resolve issues efficiently.Adhere to company policies and SOPs to ensure compliance including but not limited to promotional activity, credit procedures, interactions with healthcare professionals' guidelines, and travel & expense policies.Work closely with the regional sales effectiveness team on ensuring local WoW and task execution.System and Database ManagementCRM Administration: Maintain and update customer and sales data in the CRM system, ensuring accurate and comprehensive records for reporting and analysis.Process Improvement: Identify opportunities to optimize CRM and sales processes, making recommendations for improvements and supporting implementation.Systems Training: Provide ongoing training and support to the sales team on CRM and other internal systems, ensuring effective usage and compliance.In this role, you'll need …The Sales Support Officer normally works within regular business hours although should expect some evening and weekend work plus minor travel and overnight stays dependent on geography and business requirements.EDUCATION and/or EXPERIENCEExceptional organizational and multitasking abilities, with a keen attention to detail and the capacity to manage various priorities.Strong written and verbal communication skills, with the ability to liaise effectively with multiple teams and stakeholders.Experience with CRM software (e.g., Salesforce) and a high degree of comfort with data entry, reporting, and system administration.Ability to analyze data, generate insights, and create reports that support decision-making for the sales team.Customer-focused mindset with a commitment to supporting both the sales team and client needs.Ability to manage time effectively and prioritize workload in a fast-paced, dynamic environment.Ability to work independently and as part of a team with a high level of time management skills.Pride in excelling and self-directed individual.Digital savviness, working proficiently across MS Office suite and CRM tools.Full, clean driving license.Sound like a good fit?Great Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.About AlignAlign Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools, and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics, and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.We respect your privacy. Please review our Applicant Privacy Policies for additional information.Global Diversity Statement:At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.Equal Opportunity StatementIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression, or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for, and verification of employment eligibility will be required as a condition of hire.
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