Cpap Consultant
vor 1 Tag
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.
We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
How will you CONTRIBUTE and GROW? Maintain and Secure Accounts Develop good relation with accounts at all level through regular contact and visits (more frequent to major accounts) Respond to customer inquiries and provide technical or commercial advice Promote, offer, and inform new products, services, applications to bring added value to the account (liaise with BD Application) Maintain the trust level of the accounts and minimize claims when technical problems occur such as equipment breakdown, liquid shortage, late delivery, force majeure events Prepare correspondence related to any concern and make sure to get legal department approval before sending Deliver Best CX & Service Level Lead coordination with all parties to deliver best CX service level in day-to-day transactions starting from PO acknowledgment to DO confirmation Proactively involve in annual voice of customers by maintaining database Proactively follow up customer feedback through BAR+ Contract Management Maintain customer contract and its implementation of the parties' commitments i.e.
supply volume, pricing Monitor all the outstanding POs received including the blanket orders to be proactively maintained Ensure a valid contract and renew at least 1 year before expiry date Ensure all the key accounts are aligned with the contract and take actions if deviations are captured Apply contract management: price escalation, TOP, renewal, and amendment if necessary Communicate force majeure events and ensure the accounts accept Profitability Prepare canonical computation for any additional investment needed and compare with current actual canonical to ensure the additional investment brings good profitability Analyze account profitability and take actions to improve by increasing the price to meet minimum profitability requirement Ensure payment terms are applied as per contract and take actions to resolve if there is an overdue and coordinate with the legal department Budget Management Define annual budget and update relevant information of the key account according to obtained valid information Identify any opportunities that can be an upside and secure the opportunity with contract amendment according to allocated resources Understand the key accounts profile and immediately notice if an anomaly occurs Reporting Optimal utilization of Sales Tools program such as BAR+, Gideons to support Sales activities Ensure CFD input regularly for all activities related to the accounts Report projects progress, new business, issues, and project loss in weekly meetings Compliance on HSEQ (Health Safety Quality Environment), GYM and other Procedures Carry out all activities following standard operation procedure and HSEQ Follow business process/workflow procedure (financial assessment, profitability criteria, business risk identification) Ensure GYM objectives are actively implemented Are you a MATCH? refer to pd.
About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.
Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.
They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
About Us A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here
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