Care Services Manager
Vor 5 Tagen
Management (Community Services & Development)Full timeWork location: The job is based in Coburg; however, this role involves meeting and networking with stakeholders outside the office.Community Engagement and Innovation Network (CEIN) is a NDIS Provider that strives to engage people with a disability, their carers, and families to fully participate as members of their local community. We support participants based in Melbourne metropolitan. CEIN has an excellent multilingual and multicultural team (both staff and participants).We are seeking an experienced and well-connected Care Services Manager to build, oversee and manage a diverse team for a new department, which will consist of allied health, high intensity supports, behaviour therapy and accommodation (SDA, SIL, etc) supports. CEIN is expanding its support categories, and a new department will be added to CEIN's current operations/supports upon recruitment.The Care Services Manager's main role will be to identify growth opportunities, build strong client relationships, and drive business expansion. You will also be responsible for developing relationships with key stakeholders, driving the strategic direction of services, managing budgets, and optimizing resources. In addition, the role includes managing day-to-day operations, ensuring the delivery of high-quality, client-centred care, and enhancing operational systems and processes.Responsibilities of the Care Services Manager role include:Developing the department from bottom up; including sourcing clients and staffUtilizing networks to increase the organisation's overall business and taking it to the next level of growth in terms of clients and incomeLeading and mentoring the allied health, high intensity, behaviour therapists and accommodation teams to achieve operational excellence.Overseeing recruitment, onboarding, and professional developmentManaging client satisfaction, clinical practices, and quality assuranceDriving workplace innovations and improvements in service deliveryMonitoring financial targets and managing budgets effectivelyConducting performance reviews and handling performance issuesMaintaining a small clinical caseload to stay current in the field, if requiredQualifications in allied health, nursing or other related fieldsExtensive experience, network and management in allied health, behaviour therapy, nursing or accommodation requiredExisting connections and networks with the required clientele and stakeholders, eg hospitals, accommodation providers, etcExperience in previous roles that require income generation while meeting NDIS compliance requirements.Have a strong understanding and knowledge of NDIS StandardsBe part of the Management team to develop, monitor, and manage annual budgets and strategies that ensure programs meet requirements and KPIsStrong leadership skills to lead a diverse teamHigh level relationship management skillsHigh attention to detail and data accuracyGreat at solving problemsSuccessful candidates will be required to have the following:NDIS Worker Screening Check clearanceWorking with Children Check-EmployeeNDIS Worker Orientation Module certificateCOVID-19 Training ModuleProof of COVID vaccinationProvide Resume with two Employment refereesAnd other NDIS required documents.What we offer:A flexible work environment with at least one day per week work-from-home option. Skilled, supportive, and multicultural management team that have passed multiple audits. A work mobile and laptop. Shared company car for external appointments. Bonuses for achieving and exceeding KPIs.Application Process:Please email us a one-page cover letter and current Resume. Short-listed candidates only will be invited for an interview at the office. Three months probationary period applies.Please note: Candidates may be shortlisted and interviewed prior to closing date.
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