Care Manager
vor 2 Wochen
About Us:Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. We're proud of our heritage and progressive about the future.We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, and we enjoy a working environment where our employees feel valued.Homecare My Way is a premier provider of home care services and a new addition to HCA. As a fast-paced, exciting offering, we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.The Role:Located in Melbourne, reporting to the Operations Manager, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. This role is customer-focused and is responsible for ensuring that all service delivery and compliance reporting requirements are met. Working collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.Key Responsibilities include:Professionally represent the company as the leading healthcare recruitment company in AustraliaEnsure a high standard of conduct and work performance to promote Homecare My Way's reputation with key internal and external stakeholdersActively promote Homecare My Way services to meet Growth TargetsDeliver on agreed KPI and targetsComplete all funding and debt management activitiesManage a caseload of clients and deliver excellent client experiencesDevelop care plans that support the delivery of quality outcomes for clients in line with their fundingEnsure all client documentation and case notes are up to date, complete and of a high standardSupport the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Way's related policies and proceduresFamiliarise and work in accordance with WHS and QMS systems, policies, and proceduresQualifications & Experience:Relevant tertiary qualifications or experience in the healthcare industry or similarStrong understanding of Aged Care and/or other health-related servicesExperience and success in working in a customer-focused service businessTo be successful in this role, our ideal candidate will demonstrate:Excellent time management and prioritization skillsExcellent communication skills, written and verbalWillingness to learn and adapt to changing environments/marketsIntermediate knowledge and use of MS Office and Customer Relationship Management (CRM) systemsDesired:Enrolled Nurse - AHPRARegistered Nurse - AHPRAAbout HCA:Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied, and Crisis Response Management sectors in all States of Australia.Our Benefits:People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence.Supportive Team: Thrive in a close-knit, friendly, and supportive team environment.Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career.Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance.Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday.Our Culture:We are a team working together, we never forget that we're people-focused. We respect human relationships and aim to make a big difference in people's lives across the country. We embrace a culture of inclusivity and we align our actions with Our Values:We are accountable | We care | We are team players | We are leaders | We understand your needsThis is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover letter.Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.At HCA we are committed to embracing diversity and providing a safe working environment.To learn more about HCA:www.healthcareaustralia.com.auOnly shortlisted candidates will be contacted.
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