Product Manager

Apply now Job no: 539368Work type: Limited TenureLocation: Melbourne - CBD & InnerCategories: Digital Experience, Marketing Brand & Events The Role David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive.
As the Product Manager – Loyalty, you will play a key role in delivering the David Jones Loyalty Program, ensuring a cohesive and seamless experience across all channels, including in-store, digital, and external partner touch points.
In close collaboration with the Head of Loyalty, you will define and execute a strategic product roadmap to bring the Loyalty proposition to life.
By working with internal teams and external delivery partners, you will oversee the successful implementation of the program, ensuring alignment with business objectives and delivering an exceptional customer experience.
Adopting an iterative product development approach, you will rapidly assess and prioritize features by qualifying and quantifying their value.
With a value-driven mindset, you will identify risks, manage dependencies, and prioritize initiatives that maximize impact.
What YOUR DAY LOOKS LIKE Engage with customers and users to understand their needs and bring these insights to the organization and your delivery team.Participate in side-by-side listening sessions with team members to better understand the needs of customers and team members in relation to features and user stories.Take part in customer research, sharing outcomes and insights with the delivery team to help them understand the purpose behind the products they are developing.Translate research findings into well-rounded features and acceptance criteria to ensure the product embodies the voice of the customer and user.Collaborate across relevant departments and key stakeholders to ensure alignment of your roadmap and product vision with the David Jones and Loyalty strategies.Work with Product counterparts to align priorities across roadmaps to align focus on key features, ensuring effective planning and maximum value for the organization.Engage and leverage research and design teams to model product ideas, enabling rapid validation or dismissal of ideas based on their value proposition.In partnership with the Delivery Lead, lead the teams through discovery, feature kick off and planning cadences to identify and address constraints, blockers, and dependencies.Define product roadmaps, vision, and strategies that encompass the entire product life cycle.Engage in discussions with technology peers (architecture, solution, and engineering) to support and influence product needs within the architecture and technology solutions.Conduct ongoing research to stay ahead of market trends, regulatory changes, opportunities, and threats, and integrate these factors into the product roadmap and life cycle.Partner with the Head of Loyalty to deliver on the strategic business objectives, streamline decision making, delivering value iteratively, and fostering strong stakeholder collaboration.What YOU'LL NEED TO THRIVE Successfully developed and communicated product vision, goals, and roadmaps, demonstrating true ownership of designated products within an organisation.Proficient in Agile principles, with a deep understanding of your role within the Scrum team.Proven expertise in customer journey mapping and user story development, effectively grooming backlogs with the Scrum team to define a clear and actionable path forward.Skilled in facilitating workshops and showcases with stakeholders, guiding them through the product journey to incorporate their specialized insights into your product considerations.Lead the process of identifying, validating, and prioritizing product opportunities that are customer-centric and aligned with business goals.Capable of championing and supporting agile teams, helping to remove blockers and establishing best product practices at scale.Experienced in developing estimation practices within a team, allowing you to make data-driven decisions on value and trade-offs for your backlogs.Strong stakeholder management skills, adept at building relationships with business partners to manage expectations and maintain clear, transparent communication regarding product outcomes.Experienced in operational risk management, including control advisory, compliance, risk profiling, and change management.Customer-Driven Mindset: Demonstrates strong research and analytical capabilities to understand customer needs and preferences.
Effectively translates these insights into product features and prioritised backlogs to maximize customer value.Data-Driven Decision Making: Exhibits strong analytical thinking with a passion for using data to inform decisions and optimize customer journeys.Technical Expertise: Proficient in utilizing product owner tools such as Analytics, Experimentation platforms, Miro, Confluence, Jira, and skilled in customer journey data gathering techniques, including research, interviews, and competitor analysis.Agile-Centric Approach: Possesses a deep understanding of Scrum agile practices and frameworks, with the ability to translate empirical insights into successful organizational initiative delivery.Collaboration and Influence: Demonstrates excellent interpersonal and communication skills, effectively working with cross-functional teams and influencing stakeholders.Problem-Solving: Capable of identifying optimisation opportunities, designing experiments, and implementing data-driven solutions.Why work for us? Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand.Hybrid working arrangements in office and from home that provide appropriate work/life balance.Generous employee discounts across David Jones and access to partner benefits.An additional day of leave for your birthday along with time to support charitable work.Opportunities to support community partnerships across our Corporate Social Responsibility program.Be a member of a company committed to sustainable practices, driving change in the retail landscape.Ongoing training and development to pursue individual ambitions and career goals.About Us Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle.
Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present, and future generations.
Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.
We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team.
We care for our people, customers, partners, and community by creating Inclusive environments through belonging and respect.
We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.
We constantly seek Innovative ways of improving, changing, and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Advertised: 27 Nov 2024 AUS Eastern Daylight TimeApplications close: 15 Dec 2024 AUS Eastern Daylight Time
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