Telstra Corporation | Technical Expert
vor 1 Tag
time left to apply End Date: December 18, 2024 (14 hours left to apply)
job requisition id JR-10135003
Employment Type Permanent
Closing Date 17 Dec 2024 11:59pm
Job Title Technical Expert
Job Summary Job Description Connect with Telstra
At every level, and in every business area, you'll have the opportunity to innovate and make a difference.
At Telstra, you'll be trusted to deliver, empowered to achieve and developed to reach your full potential.
We'll give you the tools and support to have ownership and accountability over your role.
Here's what you can expect from us
Flexible working.
Wherever you live, choose where, when, and how you work so you can be at your best.
There when life happens.
From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
Pay for performance.
We recognise outstanding contributions through our generous incentive programs.
Parental Leave.
A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay).
Receive superannuation contributions on paid and unpaid parental leave.
Unlimited learning.
Level up your credentials with access to 17,000 learning programs.
Learn 'on the job' and achieve university credits toward degrees and Master's programs.
Global presence.
With a global presence across 22 countries, there are many opportunities to work where we do business.
Extra perks.
Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Make a difference
As part of Global Networks & Technology, you will manage our world-class network covering Australia and connecting businesses globally.
Work with leading technology and change the way we do IT to meet our critical business needs.
Your work will expose you to innovative thinking, technologies and global best practice.
As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.
What is the focus of the role?
This role is to ensure our customers come first.
You will need to be able to provide real time incident management best practices for Voice and Inter carrier transport technologies.
You will provide a focus on responding, troubleshooting and restoring both customer and network incidents.
An excellent opportunity has become available for a highly motivated and passionate Voice Technical Expert to join the Incident Management Operations Team.
The opportunity:
The role focuses on our customer and ensuring they come first.
You will provide a focus on responding, troubleshooting and restoring both customer and network incidents.
This role will be great for someone who has strong incident and problem management skills.
You'll be on a rotating roster based onsite at the GOC in Melbourne.
Your key responsibilities and major tasks include, but are not limited to:
Respond and restore incidents for all aspects of the Voice Network to meet Service and Operational Level Agreements and team KPI's.
Ensure process compliance for respond and restore activities.
Liaise with technical experts, field workforce, level 3, level 4 support and/or Major Incident Management to facilitate incident restoration.
Provide updates for communicating incident progress to stakeholders and senior management within agreed timeframes.
Your role will be about driving towards restoration of customer impacting network faults within prescribed Service Level agreements.
You will be working, collaboratively, with a range of Telstra technological groups to resolve network faults.
Enough about us, let's talk about you.
To hit the ground running we are looking for individuals who can confidently demonstrate the following:
Experience working in a 24x7 Incident Management environment.
Experience with Next Generation OSS and VO capabilities.
Demonstrated ability to lead and drive to an incident to a customer outcome.
Strong experience in Voice technologies and operations – Highly desirable Strong customer engagement skills for troubleshooting customers incidents – Highly desirable Strong knowledge and proven experience in IP routing, switching – Highly desirable We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit.
We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.
When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
About Us We're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment Support We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
#J-18808-Ljbffr
-
Technical Expert
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitTime left to apply: End Date: November 30, 2024 (12 days left to apply)Job requisition ID: JR-10130119Employment TypePermanentClosing Date29 Nov 2024 11:59pmJob TitleTechnical ExpertJob SummaryAs a Technical Expert, you can't resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or...
-
Technical Expert
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTime left to apply: End Date: November 30, 2024 (12 days left to apply)Job requisition ID: JR-10130119Employment TypePermanentClosing Date29 Nov 2024 11:59pmJob TitleTechnical ExpertJob Summary As a Technical Expert, you can't resist solving problems.Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or...
-
Technical Expert
Vor 4 Tagen
Melbourne, Österreich Telstra Corporation Vollzeittime left to apply End Date: December 18, 2024 (14 hours left to apply)job requisition id JR-10135003Employment TypePermanentClosing Date17 Dec 2024 11:59pmJob TitleTechnical ExpertJob SummaryJob DescriptionConnect with Telstra At every level, and in every business area, you'll have the opportunity to innovate and make a difference.At Telstra, you'll be...
-
Technical Expert
vor 1 Woche
Melbourne, Österreich Telstra Corporation VollzeitTime left to apply: End Date: December 18, 2024 (7 days left to apply)Job requisition ID: JR-10135003Employment TypePermanentClosing Date17 Dec 2024 11:59pmJob TitleTechnical ExpertJob Summary Job DescriptionConnect with Telstra At every level, and in every business area, you'll have the opportunity to innovate and make a difference.At Telstra, you'll be...
-
Technical Expert
vor 3 Wochen
Melbourne, Österreich Telstra VollzeitThis is a Technical Expert role with one of the leading companies in AU right now 🔥 -- Telstra -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Telstra 🧐🧐Job Summary As a Technical Expert, you can’t resist solving problems. Your investigative skills will be...
-
Technical Expert
vor 1 Woche
Melbourne, Österreich Telstra Corporation VollzeitTime left to apply: End Date: December 18, 2024 (7 days left to apply)Job requisition ID: JR-10135003Employment TypePermanentClosing Date17 Dec 2024 11:59pmJob TitleTechnical ExpertJob SummaryJob DescriptionConnect with TelstraAt every level, and in every business area, you'll have the opportunity to innovate and make a difference.At Telstra, you'll be...
-
Technical Expert
Vor 4 Tagen
Melbourne, Österreich Telstra Corporation Vollzeittime left to apply End Date: December 18, 2024 (14 hours left to apply)job requisition id JR-10135003Employment TypePermanentClosing Date17 Dec 2024 11:59pmJob TitleTechnical ExpertJob SummaryJob DescriptionConnect with TelstraAt every level, and in every business area, you'll have the opportunity to innovate and make a difference.At Telstra, you'll be...
-
Network Technical
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitNetwork Technical - SpecialistJob Summary We are looking for a driven Network Technical Specialist to support and operate Telstra operating environments to the highest level to achieve the requirements of our operating agreements in our Global Operations Centre in Clayton, Victoria.As part of a team, contribute to the security and operation of Telstra assets...
-
Network Technical
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitNetwork Technical - Specialist Location: Melbourne Employment Type: Permanent Closing Date: 19 Nov 2024, 11:59pm Job Summary We are looking for a driven Network Technical Specialist to support and operate Telstra operating environments to the highest level to achieve the requirements of our operating agreements in our Global Operations Centre in Clayton,...
-
Telstra Retail: Customer Service
vor 2 Monaten
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Customer Service & Sales ConsultantApplyLocations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store CamberwellEmployment Type: PermanentClosing Date: 8 Sept 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
Telstra Retail: Assistant Store Manager Melton
vor 3 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONJob SummaryTo support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team with excellent skills in operational governance. You will...
-
Telstra Retail: Assistant Store Manager Melton
vor 3 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONJob Summary To support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team with excellent skills in operational governance. You will...
-
Network Technical
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitNetwork Technical - SpecialistApply Locations: MelbourneTime Type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 28, 2024 (5 days left to apply)Job Requisition ID: JR-10129469Employment Type PermanentClosing Date 27 Nov 2024 11:59pmJob Summary Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to...
-
Network Technical
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitNetwork Technical - SpecialistApplyLocations: MelbourneTime Type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 28, 2024 (5 days left to apply)Job Requisition ID: JR-10129469Employment TypePermanentClosing Date27 Nov 2024 11:59pmJob SummaryWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a...
-
Telstra Retail: Assistant Store Manager Melton
vor 3 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONApplylocations Melbournetime type Full timeposted on Posted 2 Days Agotime left to apply End Date: December 28, 2024 (27 days left to apply)job requisition id JR-10135583Employment TypePermanentClosing Date27 Dec 2024 11:59pmJob TitleTelstra Retail: Assistant Store Manager MELTONJob SummaryTo support the Store...
-
Telstra Retail: Assistant Store Manager Melton
vor 3 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONApplylocations Melbournetime type Full timeposted on Posted 2 Days Agotime left to apply End Date: December 28, 2024 (27 days left to apply)job requisition id JR-10135583Employment TypePermanentClosing Date27 Dec 2024 11:59pmJob TitleTelstra Retail: Assistant Store Manager MELTONJob Summary To support the Store...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store Manager ARARATApply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id JR-10136904Employment TypePermanentClosing Date12 Jan 2025 11:59pmJob TitleTelstra Retail: Full Time Assistant Store Manager ARARATJob...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store Manager ARARATApply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id JR-10136904Employment TypePermanentClosing Date12 Jan 2025 11:59pmJob TitleTelstra Retail: Full Time Assistant Store Manager ARARATJob...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store ManagerEmployment TypePermanentClosing Date11 Jan 2025 11:59pmJob SummaryTo support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team...
-
Telstra Retail: Casual Customer Service
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Casual Customer Service & Sales Consultant CAMBERWELLJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the...
