Business Analyst, Salesforce
vor 3 Monaten
THE ROLE Are you a business analyst with a passion for Salesforce and a knack for continuous improvement? We are seeking a talented individual to join our Salesforce team, working on an exciting greenfield transformation. In this dynamic role, you'll leverage your Salesforce knowledge to digitize our resident and employee experience centered on Salesforce (SalesCloud, ServiceCloud, MarketingCloud, Field Service, ExperienceCloud, Engagement, and Mule).
Responsibilities: Analyze business processes and identify opportunities for automation and optimization within Salesforce.Develop technical designs and respective user stories for our development teams.Develop and implement user adoption strategies to maximize Salesforce utilization.Create reports and dashboards to track key performance indicators (KPIs).Stay up-to-date on the latest Salesforce features and best practices.Manage and prioritize multiple new capabilities simultaneously.Effectively communicate complex technical concepts to non-technical audiences.Document processes and procedures to ensure knowledge transfer.THE IDEAL CANDIDATE If you are a passionate Business Analyst with 5+ years of experience in the Salesforce ecosystem and a strong understanding of Salesforce functionalities and best practices, we want to hear from you. You will have a proven track record of delivering successful implementations. Excellent analytical and problem-solving skills are essential, coupled with the ability to translate business needs into actionable Salesforce solutions (together with our technical architect). You'll thrive in a collaborative environment and possess exceptional written and verbal communication skills.
Additional Skills: Admin and/or Salesforce BA certification (a plus)Experience with Salesforce automation tools (e.g., Workflows, Process Builder)Experience with Salesforce reporting and dashboardsProven ability to manage and prioritize multiple capabilitiesAbility to work independently and as part of a teamWHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 20,000 students (and a further 10,000 in the pipeline) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.
PERKS & BENEFITS At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:
Annual flu vaccinations and skin checksInsurance discounts up to 10% (Bupa, nib and NobleOak)A month dedicated to your well-being and health (plus a day off, to celebrate however you want)'Escapes' – stay at any of our buildings in any state for up to 5 nights free of chargePassionate work environmentBirthday leaveGenerous referral bonuses (up to $5k)EAP & Headspace (mental health, nutrition, finance support & more)Sonder & Duress supportWednesday Yoga on the terrace4.30 pm Friday finish (social event)Quarterly-themed eventsScape merchAnytime fitness corporate discountTHE FINE PRINT At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated. This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.
Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better
If you feel you would like to join our team, apply now with your CV and 1-page cover letter
No agencies please.
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