Broker Support Officer | Proplab

Vor 7 Tagen

Sydney, Österreich The Envest Group Vollzeit

DescriptionAbout Us Proplab is the Property Collaboration – a cohesive, team-based environment with a passion to provide the best specialty property insurance.
We have a diverse and inclusive workplace culture and strongly believe that the key to our success is our people – hence why we are committed to supporting internal growth and development.
Proplab is the umbrella brand that houses two dynamic entities within the insurance industry:
SGUA - an ASIC-licensed underwriting agent specialising in risk management for full-time rental properties and short-term holiday homes/units.
This brand distributes solely to insurance brokers across Australia.Property Insurance Plus (PIP) - established in 2009, provides cost-effective insurance protection for investors in the landlord insurance and real estate sectors.
This brand distributes to real estate agents and the direct consumer.Proplab offers an exciting opportunity for a motivated professional looking to build their career in a growing business
About the Job We are seeking a motivated self-starter to join our team
In your day to day, you will:
Develop and maintain relationships with internal staff and external broker partners, ensuring high customer service levels are provided.Manage new broker onboarding and offboarding requirements.Laise with broker networks to ensure accurate system connections are processed in a timely manner.Maintain policy system with account and user activity for the broker distribution team.Assist with maintaining the Intranet, CRM, and SharePoint folders.Work closely with internal teams for technical and operational support to ensure is at a positive level and participate in internal projects when required.Coordinate marketing-related work for the broker distribution team.Assist the broker distribution team by generating quarterly reports for key broker partners and other ad-hoc reports from time to time.Manage broker support mailbox and follow up enquiries promptly and professionally.Identify and escalate any potential risks or issues to the business.Coordinate Christmas hampers and ad-hoc gifts for all partners.General administration assistance to the broker distribution team and overall support to our broker partners.About you Completion of ASIC RG146 (Tier 2) is highly desirable.General understanding of the intermediated insurance industry.Good understanding of broker and underwriting principles, insurance legislation, and market trends (desirable).An understanding of the basic accounting principles.Excellent verbal and written communication skills.High organisational and time management skills.Adept at conflict & complaints management.Strong negotiation and presentation skill.Ability to embrace and consistently demonstrate the Proplab purpose and values.Demonstrated use of initiative, teamwork, collaboration, and integrity.Strong customer focus (internal and external) with high attention to detail.Self-starter, motivated to learn, and can adapt to change.Why Us? We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth.
Here's what you can expect when you join us:
Competitive remuneration + an annual incentive program.A truly flexible/hybrid working model.A collaborative, supportive, and innovative team.Paid parental leave, volunteer leave, and birthday leave.Access to discounted insurance products.Employee Assistance Program.If you're ready to embark on an exciting journey with Proplab, where you'll be part of a thriving team and contribute to our success story, we invite you to apply today
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