It Field Services Engineer 2Nd
vor 3 Monaten
Job Description The Story Join this healthcare and pharmaceutical business that represents some of the world's largest medical brands.
With a number of vertical businesses across wholesale and retail pharmaceuticals, this business is continuing to acquire and experience growth.
With operations across the APAC region this represents an opportunity for a Field Engineer to join the team as they embark on a lengthy pipeline of work uplifting their technical capabilities.
The Role This role will be responsible for delivering technical expertise, troubleshooting, and maintenance for all end-user touchpoints.
The engineer will also play a key role in mentoring junior IT team members, helping them develop their skills.
The role involves providing support to 2nd and 3rd level teams when necessary.
Technical customer support for IT systems, applications, client devices (workstations, laptops, mobile devices, multi-function devices) is required.
What You Bring To The Role The right person for the role will possess a comprehensive knowledge of IT systems and be adept at supporting various end-user touchpoints.
Strong problem-solving abilities, a commitment to delivering high-quality customer service, and the capability to work effectively under pressure are crucial for success in this role.
The role will be across the following and experience in these areas include: IT service desk or support function that includes incident management, problem management, application support, servicing workstation hardware and software, telephony and peripheral (MFDs, scanners, printers) and mobile devices such as smart phones, tablets, and laptops.
Supporting and maintaining, end -user touchpoints, Laptops, PC, mobile, printer scanners etc Travelling to customer sites to troubleshoot, repair, and maintain equipment and systems.
Troubleshooting and resolving issues related to operating systems, applications, and hardware components.
Documenting and updating IT procedures, guides, and knowledge base articles.
Providing technical training and support to customers on equipment usage Collaborating with internal teams to ensure timely resolution of technical issues Being a SME for project teams Mentoring IT Members Providing excellent customer service and communicate effectively with end-users to understand their IT needs and issues.
Valid drivers license What's In It For You?
The opportunity to be part of a team and business going through massive growth and working with a collaborative and technically solid team.
Working onsite 5 days a week is a requirement for this role.
Next Steps Curious to know more?
Reach out to me at ****** with queries or simply apply online.
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