Change, Problem, And Incident Lead
vor 1 Monat
Job Category: Banking and Financial Services
Do you want to be part of using the business of banking as a force for good?
Do you want to create a positive impact for people and the planet?
Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We currently have a permanent, full-time opportunity for an IT Change, Problem, and Incident Lead to join our Information Technology team to oversee and coordinate changes in IT systems and processes and manage incidents and problems.
This role will be based in our Collingwood Head Office.
The Change, Problem, and Incident Lead will be responsible for managing and coordinating all activities related to change, problem, and incident management processes aligned to ITIL processes and industry best practices.
By integrating these processes, you will help maintain seamless IT service delivery, enhance operational efficiency, and support continuous improvement.
This role supports the stability and reliability of IT services by effectively planning and coordinating changes, resolving problems and root causes of recurring issues, and promptly responding to incidents to minimize disruption, restore normal operations, and enhance service quality for the Bank.
What you will be doingProvide leadership and guidance to Change Advisory Board (CAB) members and broader business stakeholders, fostering a culture of collaboration, accountability, and continuous improvement.Set clear expectations and guidelines for CAB members, conducting regular reviews of submissions, and provide coaching and development opportunities to enhance submissions' effectiveness.Develop and maintain policies, standards, procedures and associated instruments related to change, problem and incident management that is aligned to ITIL and Industry best practice.Communicate changes effectively to all stakeholders, ensuring awareness and understanding.Assess the impact and readiness for changes, ensuring all changes are thoroughly tested and documented.Conduct thorough investigations to identify the root causes of problems and implement solutions to prevent recurrence.Analyse incident and problem trends to identify areas for improvement and prevent future issues.Work with IT teams and the business to develop and implement problem resolution strategies.Coordinate the response to IT incidents, ensuring timely resolution and minimal impact on services.Maintain detailed records of incidents and resolutions to improve future incident management processes.Identify and mitigate risks associated with changes and incidents, and ensure all change, problem, and incident management activities comply with organisational policies and regulatory requirements.What you will bringProven experience in change, problem, and incident management roles.Experience in IT service management.Excellent communication and interpersonal skills, liaising both internally within the organisation and externally with vendors; and the ability to share knowledge and educate others.Ability to work effectively in a team environment – both leading by example and participation.Relevant certifications (e.g., ITIL Foundation certification or higher, COBIT) is highly desirable.Strong leadership and decision-making abilities.Ability to work under pressure and manage multiple priorities.Detail-oriented with a focus on continuous improvement.Demonstrated experience in managing complex IT changes, problems, and incidents.Appropriate tertiary qualifications in IT or equivalent demonstrated, relevant industry experience.Experience in Financial Services is desirable and an understanding of associated regulatory standards such as APRA's CPS 234 and upcoming CPS 230.Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia.
Bank Australia is an equal opportunity employer committed to sustainable development.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time.
Candidates will be progressed as applications are received, rather than after the advertisement closure date.
If you wish to be considered, please submit your application as soon as possible.
Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
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