Senior Workforce Lead
vor 1 Monat
Position Description: Your new role with Bendigo Bank is just a few clicks away.
About the role Based at any of our head office locations, this permanent, full-time Senior Workforce Lead role reports to the Senior Manager Standard Workforce Practices with key responsibilities relating to providing deeper insights into our workforce capacity to respond to our demand across multiple functions and business units.
You will also provide the business with insights/recommendations to increase operational efficiency whilst reducing costs.
The role works broadly across the bank to ensure it has employees with the right skills working at the right time to meet our customers' expectations and needs.
You will bring your experience of a broad remit across all areas of the bank to streamline processes, challenge ways of thinking and ensure the right balance between staffing, productivity & costs.
You will work with stakeholders across the bank and ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce of the Bank.
In addition, you will provide leaders information on their workforce as well as produce various workforce models and scenarios.
About you To be successful in this role you will have: Previous experience in a senior workforce planning role in a sizeable and complex workforce.
(Contact Centre, Operations or Banking preferred).
Ability to distil data & tell the story/so what to senior stakeholders across the business and able to challenge the status quo.
Strong commercial acumen and understanding of budgets and cost-benefit analysis.
Proactiveness and able to demonstrate initiative when it comes to problem solving.
Ability to contribute to a positive working culture and a high engaged and performing team culture.
Able to remain composed when receiving feedback and comfortable to have/receive tough conversations both as an individual and with your stakeholders.
Able to adapt in stressful situations and manage competing priorities.
Proven experience in budget and capacity planning ie: bottoms up forecasting.
High emotional maturity and intelligence.
Highly resilient and able to work at pace.
Strong attention to detail and able to interpret large datasets.
Strong stakeholder engagement and able to influence and drive change with senior executives.
Exposure to organizations/workforce that have gone through change and transformation.
Understanding of call centre telephony systems ie: AWS (preferred).
Knowledge of all contact centre metrics.
Deep knowledge of data analytics, reporting and providing actionable insights.
Strong knowledge of workforce planning methodologies ie: forecasting, capacity planning and workforce modelling.
Advanced knowledge of Excel and Power Point.
Previous experience using Power BI and data visualization tools.
Previous experience using various workforce management systems.
Previous experience in finance or commercial type roles (beneficial).
Previous experience leading direct reports (beneficial) We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week.
Must be flexible to travel across various locations interstate.
This role is a full time, permanent, based at any of our head office locations.
About Bendigo Bank With over 7,000 employees, we are Australian's fifth largest retail bank with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'.
We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits: Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that
We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for?
Come and join the better big bank
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now
#J-18808-Ljbffr
-
Senior Workforce Lead
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitPosition Description: Your new role with Bendigo Bank is just a few clicks away.About the role Based at any of our head office locations, this permanent, full-time Senior Workforce Lead role reports to the Senior Manager Standard Workforce Practices with key responsibilities relating to providing deeper insights into our workforce capacity to respond to our...
-
Senior Workforce Lead
Vor 6 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitPosition Description: Your new role with Bendigo Bank is just a few clicks away.About the role Based at any of our head office locations, this permanent, full-time Senior Workforce Lead role reports to the Senior Manager Standard Workforce Practices with key responsibilities relating to providing deeper insights into our workforce capacity to respond to our...
-
Workforce Training
vor 1 Tag
Central Coast, Österreich Adventist Senior Living VollzeitWorkforce Training & Development Co-ordinator With You, We Can Make All the Difference!About the Role: Are you a dynamic Training and Development Co-ordinator with a passion for delivering and co-ordinating comprehensive workforce learning and development services?Do you thrive in a role that combines high-quality learning and a commitment to employee...
-
Senior Workforce Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role Based at any of our head office locations, the Senior Workforce Analyst reports into the Senior Manager Workforce Management and will form a key influence in the Operational Excellence Function that focuses on capacity planning, process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and...
-
Senior Workforce Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role Based at any of our head office locations, the Senior Workforce Analyst reports into the Senior Manager Workforce Management and will form a key influence in the Operational Excellence Function that focuses on capacity planning, process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and...
-
Senior Consultant, Strategic Workforce Planning
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Consultant, Strategic Workforce Planning In this newly created role of Senior Consultant, Strategic Workforce Planning, you will play a key role in the establishment of a Strategic Workforce Planning (SWP) framework for NAB that will inform medium to long-term workforce strategies.Responsibilities: Drive the adoption of the strategic workforce...
-
Marketing Automation Lead
vor 1 Monat
Central Coast, Österreich Lead Discovery Gmbh VollzeitThis is a leadership opportunity with a well-established national brand.You will develop the team with the support of the Head of Digital and work closely with marketing and campaigns teams to develop and implement acquisition and retention strategies across direct and targeted channels.You are dedicated to the customer lifecycle pathways, on-boarding and...
-
Senior Director Workforce Strategy
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitThe Workforce Strategy and Culture team is responsible for leading the Directorate's diversity and inclusion, organisational development, workforce data and reporting, and workplace coaching functions.In leading the team, the Senior Director, Workforce Strategy and Culture will be responsible for the development and implementation of a workforce development...
-
Senior Workforce Management Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse Vollzeit"It begins at Bendigo Bank" We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.About the opportunity This role sits within our Technology and Transformation division, which is charged with the transformation of our business and...
-
Senior Workforce Management Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse Vollzeit"It begins at Bendigo Bank" We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.About the opportunity This role sits within our Technology and Transformation division, which is charged with the transformation of our business and...
-
Senior Workforce Data Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitThe Department of Government Services (DGS) was established to streamline services and digitize systems for the Victorian government.This role is crucial for the data compilation project required for their new Success Factors HCM system, ensuring seamless workforce reporting processes across DGS and its customers.In this role you can expect to have the...
-
Senior Workforce Data Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitThe Department of Government Services (DGS) was established to streamline services and digitize systems for the Victorian government.This role is crucial for the data compilation project required for their new SuccessFactors HCM system, ensuring seamless workforce reporting processes across DGS and its customers.In this role you can expect to have the...
-
Workforce Optimisation Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitOrganisational Development (Human Resources & Recruitment) Full time Are you ready to take the leap into your first leadership role?Do you have a passion for workforce planning and optimisation and a desire to make a real impact?Join TASK as our Workforce Optimisation Manager and lead a dedicated team in delivering exceptional experiences for our...
-
Supervisor Workforce Engagement
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitQueensland Corrective Services (Organisation site)Lockyer Valley Correction Centre; Custodial Operations; Statewide Operations; Gatton, Lockyer Valley The Supervisor Workforce Engagement is responsible for scheduling operations and coordinating a support team of engagement officers that work broadly across all centre functions, assisting in creating an...
-
Workforce Planner
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitHybrid work model - office in Mc Mahons Point.Full time role.Supportive team making a big impact.Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet.We do this because we believe that everyone should be seen and nourished as a whole person.We focus on the individual, their needs and more broadly on...
-
Workforce Planner
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitHybrid work model - office in McMahons Point.Full time role.Supportive team making a big impact. Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet.We do this because we believe that everyone should be seen and nourished as a whole person.We focus on the individual, their needs and more broadly on...
-
Stragetic Workforce Planner
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitStrategic Workforce Planner position at the SFIA level 5-6 range.There will be a merit pool created for any additional suitable candidates who were unsuccessful.The evaluation team will determine which (if any) candidates receive interviews.Role Responsibilities Map and analyse the current state of aggregated organisational workforce and people capability in...
-
Stragetic Workforce Planner
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitStrategic Workforce Planner position at the SFIA level 5-6 range.There will be a merit pool created for any additional suitable candidates who were unsuccessful.The evaluation team will determine which (if any) candidates receive interviews.Role Responsibilities Map and analyse the current state of aggregated organisational workforce and people capability in...
-
Stragetic Workforce Planner
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitRequirements Strategic Workforce Planner position at the SFIA level 5-6 range.There will be a merit pool created for any additional suitable candidates who were unsuccessful.The evaluation team will determine which (if any) candidates receive interviews.Role : Map and analyse the current state of aggregated organisational workforce and people capability in...
-
El1 Assistant Director, Workforce Strategy
vor 1 Monat
Central Coast, Österreich Comcare (Australian Government) VollzeitEL1 Assistant Director, Workforce Strategy - Vacancy Details Overview of the Team and Role The People, Property and Security team is responsible for supporting the strategic direction of Comcare and enabling the organisation to respond effectively to current and future business needs, through strategic and effective frameworks, advice and processes.The team...
