National Account Manager
vor 1 Monat
Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia's largest commercial HVAC companies with over 390 employees and 12 office locations in Australia, New Zealand, and Papua New Guinea.
Our growth and success are built on providing Smarter HVAC Solutions with a promise of 'Built in Certainty' every time.
We pride ourselves in trust, integrity, and innovative expert staff which together deliver outstanding results and live our brand's values of Energy – Synergy – Success. Job DescriptionWhen we offer Flexible & supportive working environmentGreat team culture – team sports, regular social activities, family friendlyStrong Safety FocusFinancial Wellness ProgramsDiscounted Private Health InsurancePersonal and Professional DevelopmentEmployee Assistance Program – immediate family includedFree parking onsite in Brisbane officesThe Role Reporting to the General Manager – Australian Branches and based in Darra or Sydney, the National Account Manager will focus on managing Warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope, while ensuring confidence for customers, employees, and subcontractors.
Some of the key responsibilities will include but are not limited to:
Achieve revenue, GM$, and EBIT targets for warranty maintenance.Manage company assets efficiently (vehicle, phone, tools, etc.)
to optimize use and minimize costs.Monitor job hours and profitability.Coordinate with suppliers, customers, and contractors to ensure project success.Undertake or supervise reports, estimates, design layouts or systems diagrams, specifications, materials, and cost estimates.Manage DLP servicing, including key account management for DLP clients.Drive service-specific innovations such as VAE Bureau to support DLP clients and ensure successful warranty conversion.Lead, manage and develop staff, fostering technical expertise and customer relationships.Provide technical and account management support and advice to CAMs, project delivery staff, and others to ensure clarity in outcome expectations.Develop, maintain, and strengthen relationships with existing customers by ensuring high satisfaction.Identify and develop new business opportunities.Assist with tender preparation, quotations, and service contract renewals.Handle complex service and warranty issues.Desired Skills and ExperienceWhat makes you stand out Minimum of 10 years' experience in strategic account management or similar capacity.Strong understanding of HVAC, BMS, and Analytics solutions.Leadership particularly with respect to value adding, safety, and customer service.Relationship-based sales experience.Marketing and company representation.Exceptional communication skills.Ability to understand and analyze financial statements, project forecasts & service trends.Exceptional time management.Culture Most importantly, the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy, and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply today and join us
Diversity and Inclusion At VAE, we commit to building and fostering an inclusive culture that promotes and values diversity.
We provide equal opportunities for great people from a variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.
We're searching for like-minded people that complement our core principles and company culture.
If you are looking for a workplace prioritizing inclusion, diversity, equal opportunity, employee career development, and innovation, a career with VAE Group will provide these opportunities.
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