Library Assistant
vor 18 Stunden
City of Parramatta libraries currently have Library Assistant – Part time position available at Parramatta Library and Epping Library.
The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City.
The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.
We prioritise the safety and wellbeing of children and young people.
We are committed to implementing child safe practices to create an environment where children feel safe and included.
We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks.
About the role: This position is responsible for providing positive customer experiences and supporting the Branch Librarian or Team Leader to ensure the smooth running of library services.
Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library.
We are creating an eligibility list if another library assistant position becomes available.
Daily you will: Provide exceptional customer service and build positive connections with the local community Assist in delivering high quality community-focussed programs Support team members in the use of library services Work closely with other teams and implement improvements to enhance enjoyment of the library Ensure that each customer receives a positive customer experience About You: HSC certificate or relevant experience A Working with Children Check must be uploaded as part of your application.
Criminal History Check Experience: You'll have experience providing engaging customer service and enjoy engaging proactively with the community.
In addition to your solutions-focussed approach, you'll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.
Skills: Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers – refer to Phive Customer Service Competencies Framework.
Ensure that each customer receives a positive customer experience in line with the Customer Service Charter and the Library's Customer Care Standards.
Be responsible for providing day-to-day service to enhance community access to and enjoyment of the Library.
Deliver high quality, customer focused services and programs to customers in a self-serve environment within the framework of the Library's customer service model to maximise the customer's experience.
Provide a proactive roving or floor walking approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the Library's services, collections and programs.
Provide assistance and advice to customers in locating and obtaining information, referring to specialist staff or alternative sources of information when necessary.
What's on offer: We are offering an attractive total remuneration ranging from $66,127 to $72,798, plus 11.5% super In addition, City of Parramatta also offer excellent employee benefits which include: 14 weeks paid parental leave Access to Long Service Leave after 5 years Central Parramatta location (Public transport at our door, discounted parking) Significant leave benefits (up to 12 days flexitime, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) Learning and Development opportunities Health and Wellbeing programs (Fitness Passport, Flu Shots, Skin Cancer Checks) City of Parramatta Council embraces diversity, and we encourage all applicants; including Aboriginal and Torres Strait Islander people, people with disability, gender diverse, LGBTIQ, veterans and culturally diverse communities to join Council.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.
Alternatively for a confidential discussion please contact Neera Sahni at ****** How to apply Candidates MUST apply online at https://www.cityofparramatta.nsw.gov.au/about-parramatta/careers attaching resume and a cover letter addressing the position selection criteria.
Applications close 9pm Tuesday 21st January 2025 and will not be accepted through any other medium.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta.
We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds.
We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
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