It Support Manager
vor 2 Monaten
About Operation Technology Solutions (OTS)Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity See why diversity is important to us at amazon.com/diversity.We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.Key Job ResponsibilitiesYou will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.Inclusively hire, train, and develop a team of IT professionals.Support all safety programs to ensure a safe work environment for all associates.Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.Establish and maintain a positive, productive relationship with operational partners and staff.Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).You will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects.You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and 'soft skill' mentoring in order to maintain a well-rounded, world-class organization.Create, manage, and support recognition and communication programs.Travel up to 30%.Minimum Requirements- 5+ years People Management experience or relevant leadership experience, managing a team of 6 individual contributors.- 3+ years of leading technical projects/deliverables at a country or regional level.- 3+ years of experience with managing IT Infrastructure Operations.- 2+ years of experience of forecasting and managing budget for effective IT Operations.- Proficiency in technical document writing.- Bachelor's degree.- Extensive working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting).- Experience presenting root cause analysis and error correction from operational events to senior management.- Established project, program and time management skills and methodologies with the proven experience managing multiple projects simultaneously.- Proficiency in data analysis and demonstrable experience utilising data to drive decisions making.- Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams.- Masters degree.Acknowledgement of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
#J-18808-Ljbffr
-
It Business Partner Team Manager
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitWhy Probe? Probe amplifies human capabilities with technological excellence.In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.Step into the IT Business Partner Team...
-
Sales Director
vor 3 Wochen
Melbourne, Österreich This Is An It Support Group VollzeitSales Director - Melbourne - This is an IT support groupJob Title: Director of SalesJob Summary: We are seeking a talented Director of Sales to lead our sales team in achieving exceptional results. As a chic explorer, sophisticated innovator, and imaginative problem solver, you will be responsible for developing and implementing sales strategies.Key...
-
Sales Director
vor 3 Wochen
Melbourne, Österreich This Is An It Support Group VollzeitSales Director - Melbourne - This is an IT support groupJob Title: Director of SalesJob Summary: We are seeking a talented Director of Sales to lead our sales team in achieving exceptional results.As a chic explorer, sophisticated innovator, and imaginative problem solver, you will be responsible for developing and implementing sales strategies.Key...
-
Global Systems Manager, It Global
vor 1 Monat
Melbourne, Österreich This Is An It Support Group VollzeitAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...
-
It Helpdesk Support
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Providing IT support over the phoneProviding first level...
-
It Helpdesk Support
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation who has an exciting opportunity for an experienced IT Helpdesk Support - Level 1 to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for the...
-
It Support
vor 11 Stunden
Melbourne, Österreich Buscojobs VollzeitThe Role : We are seeking a proactive and skilled IT Support Specialist to provide first-level technical support to a diverse user base of 300 staff members.This role will involve troubleshooting hardware, software, and network issues, managing IT systems, and ensuring smooth daily operations. Key Responsibilities : Provide 1st level IT support to end-users,...
-
It Support Technician
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.Key Responsibilities include: Providing hands-on hardware and...
-
It Support Technician
Vor 6 Tagen
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.Key Responsibilities include: Providing hands-on hardware and...
-
Manager General Support Services
vor 11 Stunden
Melbourne, Österreich This Is An It Support Group VollzeitAre you looking for an organisation that listens to what you have to say, supports flexible working arrangements, health and wellbeing and is focused on engagement and culture?Then look no further. Join our dedicated Cleaning & Linen Services team and lead the delivery and development of contemporary cleaning & linen services for patients at the Sir Charles...
-
It Support Analyst
vor 3 Monaten
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
Welcome Consultant
vor 1 Woche
Melbourne, Österreich My Plan Manager VollzeitThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare.It's life-changing for people with disabilities, but that doesn't mean it's easy to navigate.And that's where My Plan Manager comes in!As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them...
-
It Support Specialist
vor 2 Monaten
Melbourne, Österreich West Recruitment Pty Ltd VollzeitCall: West Sector: TechnologyJob Summary- Generous Salary Package offered- Sunshine North Location- Australian owned ManufacturerJob DescriptionAbout Your New EmployerWest Technology is partnering with a highly successful Australian manufacturer with a national presence.This business is a market leader within its sector and attributes its success to its team...
-
It Support Manager
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitThis job offer is not available in your country.Help Desk & IT Support (Information & Communication Technology) We are a values-driven IT Managed Service Provider, dedicated to supporting small and medium-sized businesses with exceptional IT solutions and client care.With our new in-house help desk, we're building a vibrant, collaborative team that thrives...
-
It Support Engineer
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is seeking talented IT Support Technicians to join a dynamic team at one of our prestigious clients.What you'll be doing: Resolving complex IT issues escalated from the service deskTroubleshooting hardware and software problemsImplementing solutions to prevent recurring issuesCollaborating with other IT teams to ensure smooth operationsProviding...
-
It Support Officer
vor 3 Monaten
Melbourne, Österreich Palazzo Versace Pty Limited VollzeitImperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...
-
It Support Specialist
vor 3 Monaten
Melbourne, Österreich Werfenlife Sa. VollzeitUnder the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...
-
It Manager
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is proud to partner with a leading nationwide retail chain to find a talented and experienced IT Manager for their Supply Chain division.The Opportunity:In this pivotal role, you will be the bridge between the Supply Chain organization and IT functions. You'll play a key role in driving the delivery of technology solutions that are critical to...
-
It Manager
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is proud to partner with a leading nationwide retail chain to find a talented and experienced IT Manager for their Supply Chain division.The Opportunity: In this pivotal role, you will be the bridge between the Supply Chain organization and IT functions. You'll play a key role in driving the delivery of technology solutions that are critical to...
-
It Support Specialist
vor 2 Wochen
Melbourne, Österreich St Trinity Property Group VollzeitNorth Strathfield, Australia | Posted on 12/20/2024About the Role: The IT Support Specialist will ensure a seamless technology experience within our physical office environment.This role covers a broad spectrum of responsibilities, from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with day-to-day IT...
