Payroll Service Delivery Manager
Vor 4 Tagen
Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.
Our market-leading technology, expertise, and global team are crucial to the platform's success.
We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere.
Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed.
We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.
There's never been a more exciting time to join Deel — the international payroll and compliance market leader.
What you'll do: Supporting Customers on our technology platforms Management of the Rostering and Portal support queueLiaising with Customers via email, phone and web sessions to help resolve their queriesTroubleshooting system-based issues with a goal of finding a resolutionDeveloping user guides and video tutorials to provide additional support to customersSupporting our Internal teams on our technology platforms Helping onshore and offshore team members troubleshoot system-based issues with a particular focus on the HumanForce & WorkForce Rostering systems, DEEL platform, and the IWS PortalDeveloping user guides and video tutorials to provide additional support to our Internal teamSystem Configuration, testing and optimisation Supporting the implementation of new customers on the systems we service them on.Account creation and configuration (WorkForce, HumanForce, and IWS Portal)New development testing to identify bugsSystem optimisation with the goal of making things easier for our team and our customersSystem Training Training our internal teams on new modules / features which are released through our PortalTraining new customers on our Rostering and Portal systemsTraining existing customers on new modules / features which are released into our PortalSkills and Experience Required: 2+ years' experience delivering customer support and training on technology-based applicationsExceptional verbal and written communication skills - able to seek and convey information clearly and succinctlyTechnology savvy – able to demonstrate expert levels of prior systems usage and administrationGood time management – able to prioritise and manage high volume workloadPatient and empatheticMaintains a positive attitude through periods of changeOpen communication with internal team members and business operations to help optimize and support workflowsYou are a flexible team player, and enjoy working on a diverse teamEnjoy teaching others, be it a customer or a colleagueCustomer obsessed and had significant experience building customer relationshipsDriven, think on your feet and thrive in a fast-paced, challenging environmentExperience with Human Force preferred but not required.Total Rewards Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you'll enjoy: Provided computer equipment tailored to your roleStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including WeWork access where availableAt Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
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