Payroll Delivery Manager
vor 1 Woche
Looking to join the Ramco family?
Here's all you need to know
Qualification (Educational): Bachelor's or Master's degree in the related field Location: Melbourne, Australia Years of Experience: 10 to 15 Skill Sets Required: 10+ years of experience in Payroll Management/Operations.
Experience working on multiple Payroll & WFM systems like Oracle, ADP, Ceridian, Kro.
Good Knowledge of Enterprise Agreements & HR/Employment Regulations & Policies.
Australia (must) and/or NZ Payroll Operations knowledge across multiple industries.
Australia/NZ Statutory Certification (APA/TAPS/NZAPA).
Strong interpersonal and communication skills at all levels.
Proven ability to lead payroll operations in onsite/offshore model.
Proven ability to function well in an environment that's undergoing transformation.
Reliance, Customer Centricity, Strong Collaboration skills, Leadership Acumen.
Roles & Responsibilities: Job Purpose: Responsible for ensuring the accurate, timely, and compliant delivery of RAMCO payroll services to Australia and NZ Customers.
This role aims to ensure customer satisfaction by overseeing end-to-end aspects of payroll operations, leading a team of payroll leads and processors, and driving process improvements.
Payroll Management: Oversee the end-to-end payroll process to ensure accurate and timely SLA adherence for every payroll run.
Ensure strict compliance with all relevant local, state, and federal regulations, as well as Customers' organisational policies.
Conduct and support Payroll-related audits and ensure the accuracy and integrity of systems, data, and processes.
Manage payroll schedules and deadlines, ensuring all payroll activities are completed on time.
Handle complex payroll calculations, including bonuses, overtime, deductions, and benefits.
Service Delivery: Serve as the primary point of contact for clients regarding payroll services, addressing any issues or concerns promptly.
Ensure that service level agreements (SLAs) are met and exceeded, delivering high-quality payroll services.
Monitor and evaluate the effectiveness of payroll services, identifying areas for improvement.
Handle complex multi-country payrolls, inpat/expat payrolls, and various EBAs.
People Management: Assign processing team responsibilities and ensure clear roles, accountabilities, and performance expectations for all team members.
Perform regular assessments of individual skills and development needs.
Manage the team effectively to ensure successful payroll delivery.
Actively improve team members' capability, RAMCO system knowledge, and performance.
Coach, mentor, and assist team members in meeting goals and objectives.
Involve the customer stakeholders in defining payroll processes and work with the Customer to align the engagement with their organisational goals.
Manage performance issues in a timely manner.
Contractual/Commercial Management: Have a good understanding of the payroll contractual/commercial construct of the engagement.
Manage the account in line with contractual SLAs and monitor Service Credits.
Risks and Issues Management: Identify, assess, and manage the risks to payroll operations to ensure the account's success.
Develop contingency plans to mitigate risks.
Monitor and reassess account-level risks regularly.
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