Digital Customer Experience Analyst
vor 2 Wochen
Select how often (in days) to receive an alert:The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south.Role Description:The Digital Customer Experience Analyst is an exciting 12-month max-term opportunity in our Digital & Campaigns team based at our Perth CBD office.The purpose of the Analyst role is to closely monitor and review customer usage of Synergy's digital channels, ensuring that the functionality, services, and performance align with the intended design and deliver a seamless customer experience.Job responsibilities:Ensure the timely delivery of digital dashboards to monitor and maintain performance and service integrity, sharing them across the organisation.Continuously monitor and evaluate website functionality and usability, promptly reporting any web performance issues to the D&T team through the ticketing systems.Identify customer pain points by leveraging customer feedback and analytics tools, providing valuable insights to the wider digital team and other internal stakeholders.Support the digital team in ongoing website optimisation efforts by reviewing customer feedback, and offering suggestions based on customer inquiries and pain points.Drive and report on the monthly webform meetings, actively participating in webchat meetings as required, and sharing regular updates on website performance at internal forums.What you will bring:2-4 years' experience in a similar digital or analyst role.Degree qualified in marketing, commerce, or related discipline.Experience with FullStory preferred but not essential.Experience with Adobe Analytics preferred but not essential.Experience in designing, implementing, and analysing tests to understand the effectiveness of campaigns.What we offer:Working for an employer of choice also means you will enjoy:Professional Development Opportunities.Purchased Annual Leave.Best practice parental leave.Every Voice MattersOur employees have a choice to work for Synergy and it's a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.Please email ****** if you require assistance with submitting your application.Synergy reserves the right to close applications when a suitable pool of candidates is identified.
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Digital Customer Experience Analyst
vor 2 Wochen
Perth, Österreich Synergy (Electricity Generation and Retail Corporation) VollzeitSelect how often (in days) to receive an alert:The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the...
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Customer Experience Coordinator
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Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Senior Digital Strategist
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Perth, Österreich Dilate Digital VollzeitDigital & Search Marketing (Marketing & Communications) Full time Hey!We're Dilate, a Digital Marketing Agency with pretty ambitious growth plans and we're looking for an experienced Senior Digital Marketing Strategist to join our team.We've slipped under the radar for some time, but we're one of Perth's biggest agencies with an impressive, diverse client...
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Business Analyst
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Customer Experience Coordinator
vor 2 Monaten
Perth, Österreich Whitman County Public Health VollzeitAbout Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria.Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective.We've crafted over...
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Erp Project Manager
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Customer Experience
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Perth, Österreich Mynrma VollzeitAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star...
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Customer Experience Partner
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Perth, Österreich Damco Spain Sl VollzeitOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. This isn't just about the part you play in our business; it's about the change you can make in our world.Let's...
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Perth, Österreich Damco Spain Sl VollzeitOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. This isn't just about the part you play in our business, it's about the change you can make in our world.Let's...
