Complaint Resolution Manager
Vor 2 Tagen
Are you ready to be part of an organisation that values expertise, passion and diversity?
At CFS we know that the foundation of our success lies in our exceptional people.
We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team The Complaints Resolution team is responsible for managing and resolving all escalated member complaints (both internal and external) in an efficient and transparent manner, in line with the regulatory, legislative and business requirements.
The work encompasses end to end complaint management and includes complaint resolutions, member insights and systemic issue resolution. Your Responsibilities Joining the team on a maximum term contract, you will bring to light the voice of our most dissatisfied members and develop compelling recommendations and solutions to improve member experience. You will achieve this by: Managing the investigation and resolution of escalated IDR and all EDR complaints (by phone or in writing) and in accordance with CFS policies, principles, procedures and regulatory obligations; Applying consistent standards of care to each complainant and ensure vulnerable members have their concerns prioritised and managed appropriately; Providing specialist guidance to internal stakeholders on relevant aspects of the complaint-management process; Demonstrating knowledge and application of current industry best practice for dispute resolution consistently and a strong working knowledge of RG271; Developing strong networks and relationships with EDR operational teams, external bodies and internal stakeholders to influence outcomes.
Your Capability and Experience Superannuation and investments industry experience in complaints management, including dealing with challenging customers, negotiation and resolving issues and writing IDR responses.
Knowledge and understanding of the regulatory requirements for complaint resolutions and AFCA processes.
Excellent communication (written and verbal) and interpersonal skills with the ability to negotiate and influence a range of senior stakeholders.
Strong degree of empathy and resilience; capable of working in high pressure, volatile environments.
RG146 or another superannuation certification will be highly regarded.
What to Expect At CFS, you'll be working among the very best in the wealth management industry.
It's an inspiring environment that encourages development and celebrates success.
Other things to look forward to:
Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Exclusive discounts on retail, travel and entertainment Additional leave day to celebrate your birthday CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish.
We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce.
We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed.
The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based on Gadigal land (Sydney). As we approach our annual shutdown period, please be advised that Talent Acquisition will review and respond to your application by early 2025.
-
Complaint Resolution Manager
Vor 3 Tagen
Sydney, Österreich Colonial First State VollzeitAre you ready to be part of an organisation that values expertise, passion and diversity?At CFS we know that the foundation of our success lies in our exceptional people.We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.Our people enable us to make a difference...
-
Deputy Complaints And Customer Resolution Manager
vor 3 Wochen
Sydney, Österreich Chubb VollzeitChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and...
-
Deputy Complaints And Customer Resolution Manager
vor 3 Wochen
Sydney, Österreich Chubb VollzeitChubb is a world leader in insurance.With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.As an underwriting company, we assess, assume and manage risk with insight and...
-
Deputy Complaints And Customer Resolution Manager
vor 3 Wochen
Sydney, Österreich Chubb VollzeitChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and...
-
Deputy Complaints And Customer Resolution Manager
vor 3 Wochen
Sydney, Österreich Chubb VollzeitChubb is a world leader in insurance.With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.As an underwriting company, we assess, assume and manage risk with insight and...
-
Sydney, Österreich Tideri Jobbörse VollzeitChubb is a world leader in insurance.With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.As an underwriting company, we assess, assume and manage risk with insight and...
-
Sydney, Österreich Tideri Jobbörse VollzeitChubb is a world leader in insurance.With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.As an underwriting company, we assess, assume and manage risk with insight and...
-
Complaints Analyst
vor 1 Monat
Sydney, Österreich At Vollzeit$70k - $80k p.a.+ Super + guaranteed bonusMorgan McKinley is partnering exclusively with a Global Insurance Provider who upholds an excellent reputation in Australia.The client is looking for a Complaints Analyst to join their high-performing North Sydney team and report directly into the Head of Complaints and Customer Resolution. In this diverse role, you...
-
Complaints Officer
vor 2 Monaten
Sydney, Österreich Assurant, Inc. VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team. The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels. Ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
External Dispute Resolution Case Manager
vor 3 Wochen
Sydney, Österreich Zurich Financial Services VollzeitExternal Dispute Resolution Case ManagerZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.As an External Dispute Resolution Case Manager, you'll manage the...
-
External Dispute Resolution Case Manager
vor 4 Wochen
Sydney, Österreich Zurich Financial Services VollzeitExternal Dispute Resolution Case ManagerZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.As an External Dispute Resolution Case Manager, you'll manage the...
-
Complaints Analyst | Sydney, Au
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitMorgan McKinley is partnering exclusively with a Global Insurance Provider who uphold an excellent reputation in Australia. The client is looking for a Complaints Analyst to join their high performing North Sydney team and report directly into the Head of Complaints and Customer Resolution.In this diverse role, you will communicate internally and externally...
-
Senior Complaints Analyst
vor 1 Monat
Sydney, Österreich At Vollzeit$110k - $115k + Super + guaranteed bonusMorgan McKinley is partnering exclusively with a Global Insurance Provider who uphold an excellent reputation in Australia.The client is looking for an experienced Senior Complaints Analyst to join their high performing North Sydney team and report directly into the Head of Complaints and Customer Resolution. In this...
-
Claims Dispute Resolution Manager
vor 2 Wochen
Sydney, Österreich Nti Limited VollzeitNumber of Positions Available: 1NTI Reference Number: IDR_2024Work Type: Full timeWhat you will love about the role: As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally...
-
At | Complaints Analyst | North Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse Vollzeit$70k - $80k p.a.+ Super + guaranteed bonus Morgan McKinley is partnering exclusively with a Global Insurance Provider who upholds an excellent reputation in Australia.The client is looking for a Complaints Analyst to join their high-performing North Sydney team and report directly into the Head of Complaints and Customer Resolution.In this diverse role, you...
-
Senior Dispute Resolution Case Manager
vor 4 Wochen
Sydney, Österreich Zurich Financial Services VollzeitSenior Dispute Resolution Case Manager - PartnershipsZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.Zurich's customers include individuals, small...
-
Claims Dispute Resolution Manager
vor 1 Monat
Sydney, Österreich Nti Limited VollzeitCompetitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Nti Limited | Claims Dispute Resolution Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitNumber of Positions Available: 1 NTI Reference Number: IDR_2024 Work Type: Full time What you will love about the role: As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed...
-
Dispute Resolution Specialist
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitDispute Resolution Specialist Locations: AUS - NSW - Parramatta, AUS - VIC - Melbourne Time Type: Full time Posted on: Yesterday End Date: November 25, 2024 (14 days left to apply) Job Requisition ID: 330619 Primary Details Permanent full-time role The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our...
-
Complaints Analyst
vor 1 Woche
Sydney, Österreich Efinancialcareers Ltd. VollzeitMorgan McKinley is partnering exclusively with a Global General Insurance firm that is looking for a Complaints Analyst to join their high performing North Sydney team on a 12-month Fixed Term Contract. This company truly supports employees to flourish in their roles by providing continuous learning opportunities and a supportive team environment. You will...
