Client Executive
vor 2 Monaten
Want to use your great customer/client service skills, Tier 1 and broking experience?Hybrid work environment – work between home and our North Ryde office close to the new Metro lineTake the next step in your insurance career with usHIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry.
Formed in 1984, HIAIS is a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).How this opportunity is differentWe have an exciting opportunity for you to use your broking experience and join our close-knit HIA Team.Joining our high performing team as a Client Executive, you will be responsible for dealing with insurance policies for new clients and renewals of existing HIAIS clients.This is the perfect role for someone who is looking to use their Tier 1 qualification and experience in broking to grow their insurance career in a challenging, fast-paced and collaborative environment.What the day will look likeDaily phone interaction with our existing clients regarding their ongoing insurance and risk needs.Building strong rapport with clients by listening to their needs and wants.Asking thorough questions about each client's requirements and providing suitable education on additional HIAIS products and services.Providing on the spot support to client queries, as well managing multiple ongoing communication with more complex client needs.Responding to occasional customer complaints.Regularly collaborate with the Client Manager regarding your ongoing workload and personal development.Work closely with your colleagues to receive, and provide them, ongoing support regarding client requirements.Be responsible for Credit control of all client invoicing including debt management, payment enquiries and settlements.Skills and experience that will lead to successThis position will suit someone with the following skills / experience:General Insurance or Broking experience, preferably across Home Warranty or Construction.Proven experience servicing customers and clients.Tier 1 qualifications in Insurance.Strong experiences using software programs, such as CRM / MS Excel and Outlook.Ability to multi-task and complete various complexity of tasks to deadlines.Ability to assess, and complete, work with a high level of attention to detail.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce.
Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it.
We call this Smart WorkingOur continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
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