Customer Service Representative
Vor 5 Tagen
Customer Service Representative - (7046)Position Purpose: The Customer Service team is focused on providing the best customer service to our customers and global PSA BDP offices & agents.
This role will utilize logistics principles to assist our customers in growing their business through greater efficiency and continuous improvement.
The successful candidate will bring critical thinking, judgment, and problem-solving skills to address a range of complex challenges.
This is an opportunity to make an impact within a small, high-performing team at a global leader in chemical logistics.
Key Responsibilities & Accountabilities: Leverage trade lane & market knowledge to service PSA BDP customers & assist our Sales team to gain market advantage.Utilize relationships with vendors in Trucking, Rail, Ocean Freight, Airfreight, and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.Provide quotations for PSA BDP Australia "house accounts".Provide quotations for Global PSA BDP Offices & Agents.Track and trace shipments for our customers as required.Assist Sales & Business Development to quote new opportunities.Manage compliance inquiries for our customers, ensuring we comply with PSA BDP policies and regulatory compliance.Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers).Ensure timely and accurate information is entered into our operating system.Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies).Order Management, assisting our customers in coordination of their Import orders.Order Status Reporting (Using CargoWise order manager).KPI reporting to our customers as required.Operational Problem Solving with PSA BDP Offices, Agents.Work with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, and Agents.Job Requirements: Capabilities & Experience: 3+ years freight forwarding experience.Knowledge of ocean freight, air freight, and value-added solutions in the logistics industry.Strong relationship-building and management skills.Knowledge of rate procurement and quoting.Experience seeking face-to-face appointments with new and existing customers.A results-driven mindset to achieve sales KPI's and targets.Strong communication, organization, and interpersonal skills.Ability to self-manage, multi-task, and work autonomously.Team player with a strong desire to go above and beyond for customers and internal stakeholders. #J-18808-Ljbffr
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