Director, Crisis Response And Residential Services
vor 3 Wochen
Director, Crisis Response and Residential ServicesSafe Steps has been in operation for 47 years and is the only 24/7 family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence. Safe Steps vision is to create safety, support and respect for all victim-survivors of family violence. With a dynamic CEO and Board, Safe Steps is growing rapidly, with a vision to double the size of the organisation and clients it serves over the next 3 years.
Safe Steps provides crisis support services, including a 24/7 emergency hotline and the provision of short-term emergency accommodation for victim-survivors. In addition, Safe Steps operates the 1800 RESPECT Hotline on behalf of the Federal Government, due to its deep expertise in domestic violence, risk management and client support.
As a member of the Safe Steps Executive Team, reporting to the CEO, the Director - Crisis Response and Residential Services is responsible for delivering evidence-based support services across our 24/7 hotlines and residential accommodation and support centres, ensuring diversity, inclusion, and equity are embedded in all aspects of the organisation for the benefit of clients and staff.
Specifically, the role will be responsible for:
Meeting contractual SLA's for major services provided on behalf of the Federal and Victorian State Governments, including 1800 RESPECT and state wide disability and court servicesEnsuring the highest standard of risk assessment and customer supportEnsuring the safety and security of all clients in residential careManaging the provision and operation of a variety of tailored residential care facilities and solutionsProviding thought leadership and innovation in the next generation of service delivery channelsProvide strong leadership to all staff, ensuring high levels of staff care and wellbeing, retention, development and performanceOur ideal candidate will have:
A deep understanding and expertise in the domestic violence space in AustraliaExperience in leading in a crisis environment, with a deep understanding of psychosocial environmentsDemonstrated expertise in risk management, delivering against KPI's and contractual commitmentsDemonstrated expertise in implementing innovation in service delivery models and client experienceThe empathy to deeply understand client and staff experience, with the resilience and expertise to drive growth and change in service delivery modelsExperience in operating in high security environmentsA coaching style of leadership, delivered through humility and curiosityA strong drive for growth with exceptional change management skillsFor a confidential initial discussion, please forward your resume to our search partner, Craig Taplin - Managing Director, Momentis Services or contact Craig at ******.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?What's your expected annual base salary? #J-18808-Ljbffr
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Melbourne, Österreich Momentis Services Pty Ltd VollzeitSafe Steps has been in operation for 47 years and is the only 24/7, family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence.Safe Steps vision is to create safety, support and respect for all victim-survivors of family violence.With a dynamic CEO and Board, Safe Steps is...
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Melbourne, Österreich Momentis Services Pty Ltd VollzeitSafe Steps has been in operation for 47 years and is the only 24/7, family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence.Safe Steps vision is to create safety, support and respect for all victim-survivors of family violence. With a dynamic CEO and Board, Safe Steps is...
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Melbourne, Österreich Tideri Jobbörse VollzeitDirector, Crisis Response and Residential Services Safe Steps has been in operation for 47 years and is the only 24/7 family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence.Safe Steps vision is to create safety, support and respect for all victim-survivors of family...
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Melbourne, Österreich Momentis Services Pty Ltd VollzeitSafe Steps has been in operation for 47 years and is the only 24/7, family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence.Safe Steps vision is to create safety, support and respect for all victim-survivors of family violence. With a dynamic CEO and Board, Safe Steps is...
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Melbourne, Österreich Momentis Services Pty Ltd VollzeitSafe Steps has been in operation for 47 years and is the only 24/7, family violence response centre in Victoria, providing a comprehensive support service for victim-survivors of domestic and family violence.Safe Steps vision is to create safety, support and respect for all victim-survivors of family violence.With a dynamic CEO and Board, Safe Steps is...
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