Bey | End User Support Analyst
vor 2 Wochen
Be part of Beyond Bank a bank that is for and with you .
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage.
With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.
When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description We currently have an exciting full-time opportunity for an enthusiastic End User Support Analyst to join our IT Services Department.
As the End User Support Analyst, you will thrive on challenges, have excellent communication skills and a positive attitude towards work.
You will be responsible for Desktop support including deployment of hardware and software, account and systems administration, asset management and network support.
Additionally, you will contribute to the implementation and operation of IT Service Management Governance processes such as Asset Management, Contract Management, Incident Management, Change Management and others as required.
In the role you will:
Provide level 1 and 2 desktop, network, systems and application support to internal staff across multiple Beyond Bank sites, via phone, email and in person.
Respond to IT Service Desk requests and resolve problems.
Support, update and troubleshoot for infrastructure systems requests, including but not limited to: Windows Active Directory, Citrix XenApp environment, Microsoft Teams, MS Windows and Office 365 applications.
Ensure systems engaged by Beyond Bank are functioning correctly and allowing staff to effectively complete their work.
Conduct daily systems checks and maintain up-to-date documentation of support knowledge articles.
Advocate adaptability and willingness to support other team members as necessary to manage workloads.
Build and deploy end users' hardware.
Manage user accounts – provisioning, changes and exits.
Maintain asset records and conduct regular hardware & software audits.
Ensure that service provided is of the highest standard on every point of contact.
Manage Dell Wyse management suite policy and deployment engineering.
Qualifications About you
You will bring extensive IT experience in desktop and server support, with a strong foundation in ITIL-based service management.
Your expertise in Microsoft technologies, stakeholder engagement, and customer service, combined with excellent communication and problem-solving skills, makes you a valuable asset to any team.
Relevant tertiary qualification or industry certification.
3 years of IT experience in desktop/server support.
Experience in an ITIL-based service environment.
ITIL Foundation Certified.
Experience with Intune and MECM/SCCM.
Demonstrated stakeholder and business engagement.
Strong interest in technology, desktop computing, and network systems.
Proficiency with Microsoft Windows OS, Office 365, and Endpoint Manager (Intune).
Experience in imaging and deploying desktops/laptops.
Additional Information See yourself in our team
You will be joining a dynamic IT team where we provide exceptional technical support to our BBA users.
You will be the first point of contact for our technology issues and will play a crucial role in ensuring our users have the best experience with our technology systems.
In our team, you will have the opportunities to work closely with different technology teams to resolve more complex issues and will be able to learn from them.
Join us if your passion is about technology and helping our BBA users to make their day.
Why work for Beyond Bank?
Additional 3 paid work-life balance days to boost your annual leave.
Paid community volunteer days to support many community charities across Australia.
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
A flexible, and diverse working environment.
Career development opportunities, training and coaching.
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential.
If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good.
Please note, due to the holiday season, we will not be providing updates on applications until the week commencing January 6th.
If you have any questions in the meantime, please reach out to
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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