It End User Support Specialist
vor 2 Monaten
IT End User Support Specialist
Functional area: Epiroc IT
Onsite or Remote: Hybrid
Country/Region: AU
City: Perth
Location: Perth, WA, AU, 6000
Date of posting: Nov 25, 2024
Epiroc is now hiring a IT End User Support Specialist based in Perth.
This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:
Desk Side Support: The local support for the end users.
You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enabling purchase activities, and providing local guidance to the business.Business Unit specific support: The IT onsite support of production unit, delivery centres, and all non-desk side support.
You will support the key business functions of the supply chains and ensure the right support model is engaged.
Ensure disaster solutions to mitigate Epiroc loss of revenue.Role responsibilities: Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for users in Australia and Southeast Asia.Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.Take action on incidents which are approaching or have reached the point of breaching our service level agreements.Support end users and deliver IT services in the areas of Lotus Notes, ERP-system (BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, Printers, etc.Mobile devices and tablets support and management including provisioning of hardware, plans and features.Provide hands-on support to our specialist team with server, network, and telephony infrastructure.Advise customers and users on their IT needs and best practices.Contribute to continuous improvement by implementing standards with the overall target to increase efficiency.Represent Epiroc, IT as onsite person, for all IT needs of the customers.Other duties and responsibilities as assigned.You are able to travel when required.Keep IT assets updated.Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures.Vendor Management for the IT area.Experience required: Minimum of 2 years of experience in a similar role.Customer focused and business oriented.You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously.You are analytical and enjoy solving problems in a complex environment.Able to communicate with non-technical end users in a professional way.Attention to detail, particularly when dealing with customers and their reported problems.Willing to research, learn and find solutions and have the ability to quickly understand new technology and processes.Able to work efficiently and effectively under high pressure in a fast-paced environment.Troubleshooting PC's, laptops (preferably Dell experience).Mobile devices and tablets management/support.ServiceNow helpdesk software.Outlook 2013/Office 365 support.Microsoft Office 2013/2016 support.Windows server.Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.
), Altiris is an asset.Lotus Notes basic end user support.VMWare basic maintenance knowledge.End user Hardware support knowledge.Smartphone usage (Android & Apple) for basic end user support.W10-11 Client.Knowledge / Educational requirements: University degree, Diploma or equivalent competence gained through experience.ITIL and Microsoft Certificates added advantage.Life at Epiroc By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity.
We work in a global environment with over 113 different nationalities
In addition to the fact that we have a culture that is characterised by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:
Global career opportunities.Epiroc University, for your own competence development.Flexible Work Conditions.Company-paid Income Protection.Paid parental leave for primary and non-primary caregivers.Above NES long service leave.Years of service recognition awards.At Epiroc, we want to attract the best talent to join our exceptional team.
If you believe your skill set and background closely matches what we are looking for, then Your passion belongs here Apply now for this rare opportunity to build your career with Epiroc.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18,200 passionate employees supporting and collaborating with customers in around 150 countries.
Learn more at www.epirocgroup.com.
#J-18808-Ljbffr
-
It End User Support Specialist
vor 2 Monaten
Perth, Österreich Epiroc Group VollzeitEpiroc is now hiring a IT End User Support Specialist based in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:Desk Side Support: The local support for the end users. You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enabling purchase...
-
It End User Support Specialist
vor 1 Monat
Perth, Österreich Epiroc VollzeitEpiroc is now hiring a IT End User Support Specialist based in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:Desk Side Support: The local support for the end users. You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enable purchase...
-
It End User Support Specialist
vor 1 Monat
Perth, Österreich Epiroc Group VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:IT End User Support SpecialistFunctional area: Epiroc ITOnsite or Remote: HybridPrimary Skills: Problem-solving,Time Management,Collaboration (e.gCountry/Region: AUCity: PerthLocation:Perth, WA, AU, 6000Date of posting: Nov 25, 2024Epirocis now hiring aIT End User Support...
-
Epiroc | It End User Support Specialist | Perth
vor 1 Monat
Perth, Österreich Tideri Jobbörse VollzeitEpiroc is now hiring a IT End User Support Specialist based in Perth.This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries: Desk Side Support: The local support for the end users.You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enable purchase...
-
End User Computing
vor 3 Wochen
Perth, Österreich Zone It Solutions VollzeitWe are currently seeking an experienced and motivated End User Computing (EUC) Desktop Support Consultant. You will be responsible for providing technical support and assistance to end users in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users.Diagnose and resolve hardware and software issues.Utilize remote...
-
End User Support Analyst
vor 3 Wochen
Perth, Österreich Au VollzeitBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work...
-
Bey | End User Support Analyst
vor 3 Wochen
Perth, Österreich Tideri Jobbörse VollzeitBe part of Beyond Bank a bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage.With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.When you join Beyond Bank, you will work...
-
It Support Specialist
vor 3 Monaten
Perth, Österreich Werfenlife Sa. VollzeitUnder the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...
-
Ndis Specialist Support Coordinator
Vor 2 Tagen
Perth, Österreich Circle Specialist Coordination Vollzeit$111,000 – $124,000 per year incl.commissionsCircle SC is an independent boutique NDIS registered company providing high quality NDIS Specialist Support Coordination to adults and children with complex support needs.Circle SC was started to solve a problem in our community: the NDIS is too complicated.Our mission is simple.We aim to simplify the NDIS.We...
-
It Support Specialist
vor 1 Woche
Perth, Österreich Perdaman Global Services VollzeitIT Support Specialist (Systems and Network)On behalf of our client, we are advertising.SAFERIGHT PTY LTD are looking for an IT Support Specialist (Systems and Network) to join their team across multiple Saferight sites in Australia on a full-time basis.The IT Support Specialist will oversee the organization's computer systems and network infrastructure...
-
It Support Specialist
vor 1 Woche
Perth, Österreich Perdaman Global Services VollzeitIT Support Specialist (Systems and Network)On behalf of our client, we are advertising.SAFERIGHT PTY LTD are looking for an IT Support Specialist (Systems and Network) to join their team across multiple Saferight sites in Australia on a full-time basis.The IT Support Specialist will oversee the organization's computer systems and network infrastructure...
-
It Support Engineer
Vor 2 Tagen
Perth, Österreich Als VollzeitJoin a Global Company based in Balcatta Perth.Permanent Position | Onsite | Work autonomously and part of a national team | APPLY today!06th January, 2025Imagine your future with us At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each...
-
It Support Engineer
Vor 2 Tagen
Perth, Österreich Als VollzeitJoin a Global Company based in Balcatta Perth.Permanent Position | Onsite | Work autonomously and part of a national team | APPLY today!06th January, 2025Imagine your future with usAt ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each...
-
It Support Specialist
Vor 2 Tagen
Perth, Österreich Perdaman Global Services Pty Ltd VollzeitIT Support Specialist (Systems and Network)Perdaman Global Services Pty Ltd – Perth WAOn behalf of our client, we are advertising.SAFERIGHT PTY LTD are looking for a IT Support Specialist (Systems and Network) to join their team across multiple Saferight sites on a full-time basis.The IT Support Specialist will oversee the organization's computer systems...
-
It Support Specialist
Vor 2 Tagen
Perth, Österreich Perdaman Global Services Pty Ltd VollzeitIT Support Specialist (Systems and Network)Perdaman Global Services Pty Ltd – Perth WAOn behalf of our client, we are advertising.SAFERIGHT PTY LTD are looking for a IT Support Specialist (Systems and Network) to join their team across multiple Saferight sites on a full-time basis.The IT Support Specialist will oversee the organization's computer systems...
-
It Desktop Support Engineer
vor 1 Monat
Perth, Österreich Tsa Group VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...
-
It Desktop Support Engineer
vor 2 Monaten
Perth, Österreich Tideri Jobbörse VollzeitCompany Description Join the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
Senior It Specialist
vor 11 Stunden
Perth, Österreich Metso VollzeitAdd expected salary to your profile for insightsWe are seeking a Senior IT Specialist to join our team.The Senior IT Specialist is pivotal in delivering and supporting the Australia and Southeast Asia business in technology that enables strategy, innovation, and growth.This role is mostly based in our West Perth office, though we are happy to offer some...
-
Senior It Specialist
Vor 2 Tagen
Perth, Österreich Metso VollzeitAdd expected salary to your profile for insightsWe are seeking a Senior IT Specialist to join our team.The Senior IT Specialist is pivotal in delivering and supporting the Australia and Southeast Asia business in technology that enables strategy, innovation, and growth.This role is mostly based in our West Perth office, though we are happy to offer some...
-
Ndis Specialist Support Coordinator
Vor 2 Tagen
Perth, Österreich Circle Specialist Coordination VollzeitCircle Specialist Coordination Perth1 day agoDescriptionJob DescriptionCircle SC is an independent boutique NDIS registered company providing high quality NDIS Specialist Support Coordination to adults and children with complex support needs.The company was started to solve a problem in our community: the NDIS is too complicated.Our mission is simple.We aim...
